Quality Control Manager

Job purpose

To lead and manage the quality control processes for all inbound and outbound goods with a specific focus on returned merchandise from customers and supplier quality assurance. This role ensures product integrity compliance with quality standards and continuous improvement across the supply chain. The Quality Control Manager is responsible for minimizing defects reducing return rates and maintaining strong relationships with internal teams and external suppliers to support overall business excellence.

Duties and responsibilities

Oversee and execute the inspection and disposition process for all customer-returned goods (Reverse Logistics) ensuring prompt and accurate assessment documentation and coordination for repair salvage or scrap.

Conduct regular quality audits and checks on incoming goods from suppliers to ensure they meet established product specifications purchase order requirements and company quality standards.

Develop implement and maintain effective Quality Control (QC) procedures standards and checklists for inspecting raw materials finished products and packaging.

Analyze quality data returned merchandise reports and supplier audit findings to identify recurring issues root causes and trends. Prepare detailed reports summarizing quality metrics non-conformances and corrective actions.

Collaborate with Procurement Inventory Control and Warehouse teams to communicate quality standards address discrepancies and implement corrective and preventive actions (CAPA) with internal and external partners (suppliers/vendors).

Maintain accurate records of all quality checks inspection results non-conformance reports and supplier performance metrics within the relevant Quality Management or Warehouse Management System.

Manage the disposition of rejected or non-conforming materials coordinating with necessary departments for appropriate quarantine return to supplier or rework.

Support maintaining a safe working environment and focuses on safe work habits ensuring QC activities comply with safety protocols.

Maintains a focus for self and team on continuous learning that will enhance skill sets and growth opportunities in quality management and regulatory compliance.

Demonstrates a commitment to C&F Enterprises Inc. core values.

The position responsibilities outlined above are in no way to be construed as all encompassing.

Other duties responsibilities and qualifications may be required and/or assigned as necessary.

Skills

• Demonstrated experience in Quality Assurance/Control (QA/QC) returns management and root cause analysis.
• High proficiency in Microsoft Excel for data analysis and reporting.
• Exceptional attention to detail and ability to perform precise physical and clerical computations/inspections.
• Excellent oral and written communication skills for reporting findings and corresponding with suppliers and internal customers.
• Impeccable time-management organizational and follow-through skills.
• Ability to read and interpret technical specifications standards and purchase orders.
• Ability to work both independently and in a group setting.

Competencies

• Problem Analysis & Root Cause Determination
• Quality and Compliance Focus
• Team Player & Cross-Functional Collaboration
• Maintain stable performance under pressure
• Takes Initiative & Drives Process Improvement
• Time Management & Sense of Urgency
• Customer (Internal & External) Relationships

Qualifications

A high school diploma or equivalent experience; a bachelors degree in Quality Management Supply Chain or a related field is preferred.

5 years or more years in Quality Control Quality Assurance or Supply Chain Management specifically involving supplier quality or returns processing.

Strong computer and data entry skills required preferably with experience in Quality Management Systems (QMS) or Enterprise Resource Planning (ERP) software.

Must have excellent customer service skills both written and verbal for professional supplier correspondence.

Must be strongly proficient in Microsoft Windows and Excel for data manipulation and reporting.

Certification such as ASQ Certified Quality Inspector (CQI) or Certified Quality Auditor (CQA) is highly desirable.

Must have the ability to learn new software programs.

Must have the ability to produce significant volume and work independently.

Physical requirements

Sitting Standing and Walking

Lifting: Raising or lowering an object from one level to another (includes upward pulling)

Carrying Pushing Pulling boxes and sample orders up to 75 lbs.

The successful candidate must be able to pass a pre-employment background check and drug screening.

All applicants are required to successfully complete a background check and drug screening as part of the pre-employment process. Applicants must be authorized to work in the United States at the time of application and must not require sponsorship now or in the future.

C&F Enterprises Inc. is an equal opportunity employer. We are committed to recruiting hiring and promoting qualified applicants without regard to race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability marital status veteran status or any other characteristic protected by applicable federal state or local law. If you are an individual with a disability and require a reasonable accommodation during the recruitment process please contact

*No Recruiters/Agencies Please*

**No Relocation assistance provided**