Senior Manager, Customer Success
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Job Location:
Hartford, CT - USA
Yearly Salary:
$ 85000 - 100000
Posted on:
01-11-2025
Vacancies:
1 Vacancy
Job Summary
We are seeking a passionate and experienced Senior Manager to lead our Mid-Market Customer Success team driving growth and long-term value for our customers. The Senior Manager Mid-Market Customer Success will lead a growing team responsible for ensuring customer retention driving expansion opportunities reducing churn and maximizing net revenue retention (NRR). This role is central to Foleys mission of delivering measurable value to our customers while building a world-class customer success function.
What youll do
- Lead and manage a team of Customer Success Managers serving mid-market customers.
- Recruit develop and retain top CS talent while fostering a high-performance culture.
- Drive adoption retention and expansion strategies to achieve NRR and churn targets.
- Partner cross-functionally with Sales Product Marketing and other teams to improve the customer experience and deliver business outcomes.
- Provide leadership on special projects operational improvements and strategic initiatives to scale the CS function.
- Lead team meetings performance management and coaching to ensure accountability and results.
- Utilize Planhat to monitor customer health identify risks/opportunities and guide data-driven decisions.
Who you are
- 3 years of experience in Customer Success leadership within a SaaS environment.
- Strong people management skills with experience hiring and building high-performing teams.
- Proven track record of driving retention reducing churn and achieving NRR goals.
- Experience working cross-functionally with Product Sales and Marketing.
- Expertise in customer success platforms; experience with Planhat is a plus.
- Knowledge of DOT compliance is a nice-to-have but not required.
Success in this role will be measured by the ability to:
- Build and scale a high-performing mid-market Customer Success team.
- Drive measurable improvements in retention NRR and churn reduction.
- Deliver consistent value to customers while aligning with Foleys growth strategy
Location: This role is primarily remote (US based) and will work in EST hours with the expectation of occasional visits to our offices for team collaboration training or company events.
This role may be based remotely out of the following states: Arizona Colorado Connecticut Florida Georgia Illinois Indiana Kansas Massachusetts Michigan Nebraska New Hampshire New Jersey New York North Carolina Pennsylvania South Carolina Tennessee Texas Virginia Wisconsin
About us
At Foley were reimagining how safety-sensitive industries hire stay compliant and manage risk. Weve evolved into a modern SaaS company with an all-in-one AI-ready platform that helps transportation construction distribution and utility businesses operate faster smarter and safer.
As we continue to grow were looking for curious strategic thinkers who thrive in complexity are motivated by making an impact and want to join a team thats passionate about building great products and supporting customers. Our core values Teammateship Grit and Innovation guide everything we do. Whether were collaborating internally or helping customers we approach every challenge with optimism humor and a shared commitment to success.
Compensation
The compensation range for this position is $85000 - $100000 annually additional variable compensation depending on experience and qualifications. Actual compensation may vary based on skills experience and location.
Benefits
Foley offers a comprehensive benefits package that includes medical dental and vision coverage a 401(k) with company match paid time off and holidays wellness programs and an employee assistance program.
Equal Employment Opportunity
Foley is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression national origin age disability protected veteran status or any other legally protected characteristic.
Reasonable Accommodations
If you require a reasonable accommodation during the application or interview process please contact us at
Employment Status
Employment with Foley is on an at-will basis. Nothing in this job posting or in future communications should be construed as a contract of employment.
Massachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Required Experience:
Senior Manager
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
Missions are accomplished with people, driving towards a greater purpose. Foley has been a trusted partner to motor carriers of all sizes. Our technologically advanced approach to DOT compliance automates many of the background screening and compliance requirements motor carriers mus ... View more
