Service Delivery Specialist (Infrastructures)
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Job Location:
Monthly Salary:
Posted on:
01-11-2025
Vacancies:
1 Vacancy
Job Summary
- Act as primary point of contact with the clients and the CTC Delivery Squad;
- Help to define scope objectives and deliverables;
- Manage expectations and ensure satisfaction;
- Engage with stakeholders and manage reporting;
- Develop plans and manage deadlines;
- Manage priorities workload capacity and squad members allocation for each project;
- Identify risks and develop strategies to mitigate them;
- Follow-up financial proposals to internal customers;
- Track real costs versus recovered budget;
- Track SLA & KPI dashboard;
- Ensure quality standards;
- Improve processes and documentation.
Qualifications :
- Bachelors degree in IT Engineering or related;
- Advanced English;
- Solid experience in IT Service / Delivery Management / Project Management with mixed agile Scrum/Kanban portfolios;
- Track record driving modernization or cloud migration initiatives;
- Hands on familiarity with AzureDevOps ServiceNow and PowerBI reporting;
- ITIL / PMP / Agile certification is a plus;
- AZ-900 Certificate is desirable;
- Knowledge of ITIL process;
- Knowledge in Agile Methodology;
- Familiarity with data visualization tools (e.g. Microsoft Power BI) for implementing dashboards reports and analytical applications.
Additional Information :
- Availability to work in a hybrid model (4x1) in São Paulo-SP.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Electrical Engineering
- Clinical Research
- Corporate Sales
- Key Account
- AutoCAD Drafting
About Company
Você conhece a LDC? A LDC é uma das principais comercializadoras e processadoras global de produtos agrícolas, com um portfólio diversificado, que abrange toda a cadeia de valor, da originação à distribuição. Com atividades no centro da produção agrícola e de alimentos e guiados pelos ... View more
