Call Center Representative – Medicaid Member Support

Call Center Representative Medicaid Member Support

ON-SITE Only in Columbia SC

$16.00 Hourly

Join the Conduent Customer Service Team

Interested in supporting Medicaid members in South Carolina Conduent has immediate openings for Onsite Call Center Representatives Position located in Columbia SC. This is a great opportunity to learn about Medicaid member support!

Come join us and grow with a team of people who will challenge and inspire you to be the best!

Working for you:

Enjoy a positive employee-friendly culture while playing an important role in supporting our clients.

• Pay is $16.00/hour which may be below your states minimum wage. Please take this into consideration when applying.
• Equipment provided.
• Paid training
• Training is 4 weeks (8:30 am-5:00 pm EST) After training the working hours will be an 8-hour shift in the hours of operation.
• Full-time schedule (40 hrs. per week)
• Career Growth Opportunities
• Full Benefit Options - From the start our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package so youll be able to thrive both personally and professionally.
• No Weekends
• PerkSpot - Employee discount program

Requirements:

• Must be at least 18 years of age with a high school diploma or GED.
• Background screening required.
• Must pass the Call Center - Service Skills Assessment Test.
• A minimum of 1-year call center experience in telephone customer service or related experience
• Computer literacy and ability to use multiple programs.

Summary:

As a call center representative you will be supporting our clients customers as a first point of this role you will be responsible for answering calls providing product information and help the customer by being informative empathetic and eager to quickly solve a customers problem. Must be willing to listen learn and resolve any customer inquiry.

What you will be doing:

• Using a computerized system responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures.
• Gathers information assesses caller needs researches and resolves inquiries and documents calls.
• Provides clear and concise information regarding member eligibility along with assisting callers with completing their Medicaid applications and providing updates on their application status.
• Follows documented policies and procedures including call handling and escalations.
• Overall acts as an advocate for Medicaid members to ensure their needs are met.

Preferred Skills/Experience:

• Positive and energetic attitude.
• Ability to communicate clearly and confidently.
• Ability to multi-task and manage time effectively.
• Attention to detail grammar and spelling accuracy.
• One year of medical insurance or medical office experience preferred.
• Call center or professional office experience preferred.
• Computer system experience with data entry and database documentation knowledge.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00.