Front Office Manager – ibis Styles Krakow Centrum
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Job Location:
Monthly Salary:
Posted on:
01-11-2025
Vacancies:
1 Vacancy
Job Summary
We are seeking a dynamic Front Office Manager to lead the Reception team at unique managed property in Southern Poland: ibis Styles Krakow Centrum.
In this key managerial role you will provide strategic direction and foster high-performing team.
Your ability to build strong relationships lead with purpose and drive performance will be critical to your success.
Your Responsibilities
- Supervise and mentor front desk staff to deliver seamless and high-quality service.
- Manage reservations check-ins and check-outs accurately and efficiently.
- Handle guest inquiries requests and complaints professionally and promptly.
- Coordinate with housekeeping maintenance and other departments to ensure smooth operations.
- Maintain accurate guest records financial transactions and departmental reports.
- Implement and uphold standard operating procedures and quality standards.
- Conduct staff trainings performance reviews and shift scheduling
- Monitor and optimize front office processes guest satisfaction and financial performance.
- Attract and retain top talent through active involvement in the recruitment and development process.
Qualifications :
- Proven experience as a Front Office Manager or similar role in the hospitality industry
- Strong leadership communication and interpersonal skills.
- Proficient in using hotel management software (e.g. Opera) and MS Office applications.
- Exceptional problem-solving multitasking and guest service capabilities.
- Ability to work under pressure and adapt to fast-paced operational environments.
- Strong relationship builder who can inspire and lead diverse teams.
- Fluency in both Polish and English is mandatory
- Passionate about hospitality sustainability and delivering memorable guest experiences.
- Hospitality-related education or professional certification is a plus.
Additional Information :
ibis Styles Krakow Centrum
A vibrant 3-star hotel with 259 rooms located in the heart of Krakow. With a design that blends history and modernity its an ideal spot for leisure and business travelers. The hotel offers a warm energizing atmosphere perfect for both work and relaxation.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
