Operations Specialist Contact Centre

Kuala Lumpur - Malaysia

Yearly Salary: MYR 2 - 3

Posted on: 11 days ago

Vacancies: 1 Vacancy

Job Summary

Company:

MMC Corporate

Description:

We are seeking a talented individual to join our Insurance Operations team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective teams arrangement

Operations Specialist - Contact Centre

We will count on you to:

Provide quality customer service to clients over phone calls email or on portal navigation to resolve clients enquiries efficiently including liaising with internal & external clients.
Provide customers with product and service information
Identify and escalate priority issues and able to route calls to appropriate resources
Complete call logs to ensure that the day-to-day transactions performed are tracked accurately and in timely manner
Follow up customer calls where necessary and document all call information according to Standard Operating Procedures (SOP) while ensuring SLA requirementsare met.

What you need to have:

At least a Diploma preferably of any field
Minimum of 2 - 3 years experience relevant experience
Good work ethics with high level of integrity detailed oriented compliant and process driven

What makes you stand out:

Good communication and interpersonal skills
Willing to learn and take on new challenges
Detail oriented
Being team oriented

Marsh a business of Marsh McLennan (NYSE: MMC) is the worlds top insurance broker and risk advisor. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Required Experience:

Company:MMC CorporateDescription:We are seeking a talented individual to join our Insurance Operations team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers Kuala Lumpur office. This is a hybrid role that has a requirement of work...

Company:

MMC Corporate

Description:

Operations Specialist - Contact Centre

We will count on you to:

Provide quality customer service to clients over phone calls email or on portal navigation to resolve clients enquiries efficiently including liaising with internal & external clients.
Provide customers with product and service information
Identify and escalate priority issues and able to route calls to appropriate resources
Complete call logs to ensure that the day-to-day transactions performed are tracked accurately and in timely manner
Follow up customer calls where necessary and document all call information according to Standard Operating Procedures (SOP) while ensuring SLA requirementsare met.

What you need to have:

At least a Diploma preferably of any field
Minimum of 2 - 3 years experience relevant experience
Good work ethics with high level of integrity detailed oriented compliant and process driven

What makes you stand out:

Good communication and interpersonal skills
Willing to learn and take on new challenges
Detail oriented
Being team oriented

Required Experience:

Key Skills

Financial Services
Information Technology
Cost Control
Corporate Risk Management
Law

Apply Now

About Company

Marsh McLennan

Veritas provides commodity trading and risk advisory to optimize trading strategies and operations by harnessing CTRM systems, advanced analytics, and AI.

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