Assistant Food & Beverage Services Manager

Are you a FUN PASSIONATE and EXTROVERTED hospitality leader Do you thrive in a fast-paced guest-focused environment

Join our fantastic team at the vibrant Pullman London St. Pancras where your energy and leadership will shine across our dynamic Food & Beverage and Conference & Banqueting operations.

With 312 bedrooms and 17 meeting rooms (including the Shaw Theatre) were more than just a Bar and Restaurant. Now we need someone to bring their skills to our Food & Beverage department. 

About the Role

We are seeking an experienced and enthusiastic Assistant Food & Beverage Services Manager to support the smooth running of our F&B outlets including our Restaurant Bar Room Service and Conference & Banqueting operations. This is a fast-paced and guest-facing role that requires exceptional organisation people skills and a passion for delivering unforgettable hospitality experiences.

Responsibilities:

Food & Beverage Operations:

• Deliver a warm personal welcome and ensure a consistently high standard of service
• Act as a brand ambassador ensuring Pullman standards are delivered throughout all of F&B
• Supervise daily operations in our Restaurant Bar and Room Service ensuring smooth service flow
• Collaborate with the Head Chef and F&B Services Manager to develop product offerings and optimise guest satisfaction
• Coordinate shift coverage rotas and operational needs across all outlets including early mornings evenings weekends and bank holidays

Conference & Banqueting (C&B):

• Oversee the day to day operation of the Conference & Banqueting department ensuring seamless execution of meetings events and banquets
• Liaise closely with the Conference & Banqueting Manager to ensure all functions are delivered to the highest standard and client expectations are exceeded
• Ensure function spaces are prepared according to event specifications including layout equipment and staffing
• Support the delivery of corporate meetings private events and high-profile conferences adapting service style as needed (plated buffet reception etc.)
• Maintain close communication with kitchen and AV teams for timing and technical execution
• Train and coach the C&B team in service standards guest engagement and operational procedures
• Monitor guest feedback during and after events taking ownership of resolutions and improvements

Leadership & Admin:

• Supervise coach and support F&B team members across all departments
• Ensure the team adheres to health & safety and food hygiene standards
• Contribute to staff training appraisals and performance development
• Monitor and manage equipment furnishings and inventory in all service areas
• Prepare for and attend operational and function meetings; step in for the F&B Services Manager when required
• Assist in achieving department sales and profitability goals with a focus on upselling and guest engagement

Qualifications :

What were looking for:

• A passion for hospitality and creating memorable guest experiences
• Experience in managing or supervising F&B teams in a 4 or 5-star hotel environment
• Previous exposure to Conference & Banqueting operations is highly desirable
• Excellent communication leadership and organisational skills
• Ability to manage multiple priorities and work under pressure
• Proficiency in Microsoft Office; knowledge of Infrasys and Teams rota software is an advantage
• A proactive hands-on approach with great attention to detail

Additional Information :

Benefits:

• Attractive salary generous monthly service charge 
• Two complimentary weekend stays - benefit from a free one or two day stay in another Accor property in the UK each year
• Company pension scheme
• Employee discount card with exclusive Accor hotel rates worldwide
• Free meals while on duty
• Complimentary use of hotel gym and sauna
• Up to 33 days annual leave per year

Salary: 38004 per annum (18.74 per hour)  high share of monthly service charge.

The successful candidate must already have eligibility to work in the UK. 

Remote Work :

No

Employment Type :

Full-time