Aviation Technical Services Rep

The  Aviation Technical Services Rep is responsible for delivering a combination of aircraft services and implementation support to WinAir clients. This includes aircraft template building maintenance schedule configuration compliance parameter setup system configuration data migration and go-live support. The role ensures that customer environments are configured accurately meet regulatory requirements and are optimized for operational use.

In addition to core responsibilities the Aviation Technical Services Rep may be required to perform other duties as assigned to support the success of the department and organization.

Technical Responsibilities

• Build and configure aircraft maintenance templates and associated compliance data within WinAir.

• Ensure configuration accuracy to meet aviation regulatory standards (Transport Canada FAA EASA etc.).

• Assist with system configuration and customization for new client implementations.

• Perform data migration activities ensuring accuracy completeness and data integrity.

• Support system testing to confirm readiness before go-live.

• Maintain accurate service delivery documentation and configuration records.

• Collaborate with Product Support and Development teams to address configuration and implementation challenges.

Service Responsibilities

• Engage directly with customers to gather requirements and deliver tailored configuration solutions.

• Provide go-live and post-implementation support to ensure successful adoption.

• Support ongoing managed service contracts providing configuration and data management as required.

• Contribute to the continuous improvement of service delivery processes and tools.

Qualifications :

Education & Experience

• Diploma or degree in Aviation Technology Aircraft Maintenance Information Systems or related field (preferred).

• Knowledge of aviation maintenance workflows and regulatory compliance requirements.

• Experience in software implementation configuration or data migration is an asset.

Skills & Aptitudes

• Strong analytical skills and attention to detail.

• Ability to interpret and apply regulatory requirements to technical configurations.

• Excellent problem-solving skills and adaptability in a dynamic environment.

• Clear written and verbal communication skills.

• Customer-focused mindset with a commitment to service excellence.

Environment & Physical

• Candidate must reside in Ontario Canada

• Work in a fast-paced environment with changing priorities

• Be able to work remotely and on-site upon request

• Be able to sit for prolonged periods

• Be able to travel to client locations (Required: valid drivers license and passport)

Additional Information :

Why Work for Us

We offer a competitive compensation package based on experience and a proven track record of success relative to the deliverables of the role. Benefits offered at WinAir include extended healthcare dental EAP RRSP matching etc.

We are also proud to offer a flexible work schedule including Summer Friday hours maximizing good work-life balance different social committee events and quarterly Town Hall meetings to foster teamwork and a strong long-lasting work relationship.

Do you want to hear more about what we can offer Why not check out our website and see what is available We are hiring for different roles and would love to hear from qualified individuals like yourself!

To Apply

Please submit your resume and a detailed cover letter explaining your experience knowledge and ability towards this career path and why we need to speak with you.

Thank you in advance for your interest. Only those candidates selected for an interview will be contacted. If you require any accommodation at any point of recruitment process please let us know.

Remote Work :

Yes

Employment Type :

Full-time