Team Manager

Role Summary:

We are seeking a dynamic and experienced Team Lead to manage our Customer Care and Accounts Payable (AP) operations in Bulgaria. The ideal candidate will possess strong communication skills in both German and English demonstrate leadership in driving team productivity and ensure high-quality service delivery across order processing query resolution and RMA (Return Material Authorization) processes.

Key Responsibilities:

• Lead and manage a team handling Customer Care and AP processes.
• Oversee daily operations including:

1.   Order Processing
2.   Query Handling
3.   RMA Management

• Accounts Payable responsibilities including:

1.   Invoice Processing
2.   Supplier Queries
3.   Payments
4.   Vendor Management

• Ensure timely and accurate resolution of customer queries and escalations.
• Drive team performance through KPIs and productivity metrics.
• Foster a collaborative and high-performing team culture.
• Manage team conflicts constructively and promote employee engagement.
• Build and maintain strong relationships with internal stakeholders and external customers.
• Ensure compliance with company policies and regulatory requirements.
• Identify process improvement opportunities and implement best practices.

Qualifications :

Required Qualifications & Experience:

• Fluent in English (C1) 
• Fluent in German (advantage)
• Minimum 5 years Customer Care domain
• Proven experience in Order Management Query resolution and RMA processes
• Prior experience in a Team Lead or Supervisory role
• Strong interpersonal and communication skills in German and English
• Ability to manage team dynamics and resolve conflicts effectively
• Customer-centric mindset with a focus on quality and service excellence
• Proficiency in ERP systems (SAP preferred) and MS Office tools

Preferred Attributes:

• Experience working in a multinational or shared services environment
• Strong analytical and problem-solving skills
• Ability to work under pressure and manage multiple priorities
• Passion for continuous improvement and operational excellence

Additional Information :

What we offer 

• Additional health and life insurance coverage
• Generous annual leave
• Food vouchers and various discounts
• Transportation / Utilities allowance
• Competitive salary and clear career progression
• World-class on-the-job training
• Work in a cozy office 

Remote Work :

No

Employment Type :

Full-time