Technical Quality Manager

About the role:

The Technical Quality Manager leads and manages quality activities related to Dead-On-Arrival (DOA) spare parts ensuring supplier compliance through thorough root cause analysis and corrective actions. The role drives strategic improvement plans and works closely with cross-functional teams to strengthen product reliability and elevate customer satisfaction.

Responsibilities:

• Manage and control quality activities with a proactive approach working closely with each failure owner to ensure technical excellence
• Identify track and classify Dead-On-Arrival (DOA) issues related to suppliers and repair centers applying structured data analysis to monitor trends and risks
• Investigate root causes of DOA cases and ensure corrective actions are implemented effectively across the supply chain
• Communicate DOA activities progress updates and KPI trends to stakeholders ensuring transparency and alignment with project management practices
• Engage with service teams and customers to gather feedback identify improvement opportunities and strengthen product reliability
• Collaborate with failure owners to resolve recurring issues and prevent reoccurrence through technical problem-solving
• Establish inventory containment and recall processes for defective spare items to safeguard operational integrity
• Drive continuous improvement initiatives aligned with corporate quality standards leveraging data-driven insights and cross-functional project management
• Attending regular weekly update calls with different teams within the organization
• Actively communicate via email to respond to related questions
• Proactively address upcoming issues and suggest solutions to Team Lead
• Adhere to feedback addressed by TL
• Actively participate in training newcomers / colleagues

Requirements:

• At least 3 years in quality engineering supplier quality or spare parts lifecycle management
• Experience in supplier quality audits and compliance spare parts lifecycle and earlylife reliability improvement and applying continuous improvement methodologies such as Lean and Six Sigma is a plus
• Excellent communication in English / C1
• Experience in MS Office & SharePoint
• Expertise in Root Cause Analysis methodologies (A3 5 Whys Fishbone FMEA)
• Ability to interpret technical information including datasheet reading and diagnose electronic and mechanical issues
• Experience in data analysis and KPI reporting to support reliability and quality improvements
• Ability to lead and coordinate cross-functional teams in complex projects
• Excellent communication and stakeholder management skills with the ability to present findings clearly
• Strong reporting capabilities to ensure transparency and alignment across teams and leadership
• Familiarity with SNOW systems Windchill Quality dashboards and tracking tools (Tableau)
• Good Team player.

What we offer:

• Competitive remuneration package
• Referral bonus program
• 24 days annual paid leave
• Additional health insurance (outpatient & hospital medical care dental care coverage of dioptric glasses and more)
• Free Psychological Counselling via Green Line and on the spot
• Newborn or newly adopted child bonus
• Food vouchers - 75 euro/month
• Upskilling & reskilling training programs and e-learning hub
• Recognition awards
• Sports cards (partially covered by the employer) and company sports initiatives
• Special company discounts
• Various social and charity initiatives