People Services Representative maternity cover 9 months

Primary Function of Position:

A customer focused and detail-oriented individual who will create a positive experience for all those interacting with the People Services team. People Services Representatives are typically the first point of contact for most questions that come through HR HelpNow (our ServiceNow case tracking system). Representatives are responsible for providing a timely response to inquiries and assisting with routing cases to the appropriate teams. The inquiries can be related to all areas of HR such as employee benefits rewards & recognition performance management and how to find needed tools and resources. The Representative is also responsible for supporting the processing of transactions in our Human Capital Management (HCM) Systems. The Representatives may assist with scheduling interviews completing any required pre-employment screening and inputting new hire data in the system. This job provides an opportunity to be exposed to many areas of HR.

Roles and Responsibilities:

• Respond to employee questions and inquiries while delivering high-level customer service.
• Ensure a positive onboarding experience for new hires by ensuring all aspects of onboarding are completed accurately and timely.
• Responsible for day-to-day communications with other members of the HR team employees and new hires via email HR HelpNow (ServiceNow) Zoom (video and chat) and other necessary means of communication.
• Administer employee data changes including managing and maintaining employee files and data with accuracy.
• Comply with defined process flows and escalations paths.
• Ensure data integrity is maintained in all HR systems by following data management processes and procedures.
• Assist with employment verification requests required background checks coordination with recruiting and payroll and other tasks required to support the successful onboarding of an employee.
• Partner closely with recruiting team to create a best-in-class interview experience for candidates.
• Schedule interviews for candidates and effectively manages overall candidate experience through clear communication timely updates and remaining flexible to changes.
• Maintain close communication with recruiters hiring manager and interview team as appropriate to keep them updated throughout the interview process.
• May assist with administering other special projects as needed.
• Limited travel (less than 5%) as needed by business.

Qualifications :

Required Knowledge Skills and Experience:

• Bachelors degree and/or certification in HR Business Administration or related field is preferred.
• Minimum 2-4 years of Human Resources experience.
• Passion for delivering world-class customer service with focused attentiveness and responsiveness to employee needs.
• Demonstrated ability to manage multiple tasks requiring rigorous and meticulous attention to detail.
• Acts proactively to achieve results and always strives to deliver more than is expected.
• Experience with the following tools a plus: Workday (or other HCM system) Smart Recruiters (ATS) and ServiceNow.
• Ability to partner with others to achieve solutions and outcomes contributing to improved service delivery.
• Excellent organizational skills and continuous improvement mindset.
• Must be fluent in English and local language (read and write).

Additional Information :

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes. 

Remote Work :

No

Employment Type :

Contract