Engineering Manager User Support & Service Management
Share
Job Location:
Veghel - Netherlands
Monthly Salary:
€ 5 - 7
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
General information
Organisation
Headquarter The NetherlandsReference
Publication start date
30/10/2025Publication date
31/10/2025Job title (website)
Engineering Manager User Support & Service Management
Type of vacancy
Job
Contractual hours
32-40
Field of expertise
Headquater
Managerial position
No
Job description
Working with and for a smile
Jumbos ambition is to be the most loved supermarket in the Netherlands and Belgium. We aim to surprise our customers and exceed expectations so they enjoy shopping with us. With over 700 stores the option to have groceries delivered via our own distribution centers and office colleagues we work together every day to achieve this ambition. Collaborating to win over the customer is what drives us at Jumbo.
As a Engineering Manager you improve and create a work environment where your teams feel happy and improve daily. You ensure open transparent communication and support a healthy work-life balance with Jumbos core values collaboration customer orientation and continuous improvement at the center. This way you contribute to both the growth of your teams and Jumbos innovation.
Get started! This is what youll do
As Engineering Manager for User Support & Service Management you will drive user satisfaction and service excellence across Jumbo: this is your most important KPI. Youll lead a domain organized around user support focusing on improving support processes automating self-service requests and identifying the needs of the company. Youll report on the total performance of all suppliers and teams ensuring clear ownership and demarcation of end-to-end services.
Youll promote a culture of Continuous Improvement support open communication and foster a healthy work-life balance. Youll coach and develop your team hold regular one-on-one meetings and provide constructive feedback linked to development plans. Youll also be responsible for recruiting the right people safeguarding quality cost and stability of delivered services and ensuring your teams take full ownership: You build it you run it you own it!
Key responsibilities:
- Lead a team supported by suppliers.
- Oversee service desk device logistics onsite and field support productivity support.
- Drive automation first mindset to reduce manual activities and improve NPS including ITSM tooling.
- Collaborate with internal and external teams reporting on performance and driving structural improvements.
- Ensure governance and compliance with centrally driven policies and directives.
- Together with your Consultants you prioritize your work and backlog for your team but also provide an overview of the priorities for other teams coming out of analysis from the user support services.
Profile
At Jumbo we look for go-getters people with good ideas and the courage to work together on them. We care for each other: our customers colleagues and the world around us and we want to do a little better every day. All our (future) colleagues bring a healthy dose of Jumbo DNA with them and so do you! Additionally you are:
- Experienced in team and people management.
- Skilled in driving structural process improvements and supporting both teams and the broader organization.
- Able to manage costs for internal teams and external suppliers.
- Passionate about service excellence and user experience.
We offer
At Jumbo youll find a work environment with warmth enjoyment and attention for each other. Where you have plenty of room to contribute to our ambition of becoming the most beloved supermarket. Just as youre there for our customers were there for you. Additionally youll receive:
- A gross salary between 5.700 - 7.300 per month (based on 40 hours).
- An annual bonus of max 10% of your annual salary based on organizational goals.
- 30 days of paid holiday (with the opportunity to buy or sell days of paid holiday) and 8% holiday allowance.
- You build up a pension through participation in the Pension Fund for the Food Industry.
- A(n) (electric) lease car. We like to work together in the office but you can also work partly from home.
- Room for entrepreneurship growth and development. Not only in your job but also through our Jumbo Academy online training through GoodHabitz and with a training budget.
- Daily fresh lunch in our Foodcafé good coffee and fresh fruit. You can sport daily at our own Jumbo Gym for a small fee.
- Colleague discounts such as 10% off your groceries (up to 325 per year) participation in our collective health insurance or discounts through Beneftits at Work.
Would you like to know more about our employment conditions Click here.
Are you excited to get started at Jumbo
Apply now! Who knows we might get to know each other during a first interview.
Recruitment service
Full service
Job location
The Netherlands Veghel Rijksweg
Candidate criteria
Minimum level of experience required
7-10 years
Minimum level of education required
University education
Handled by
Custom section 2
Department Headquarter
Tech & Data
Selection proces
E-assessment
Contact person (Website)
Kyon Adriaans
Email contact person (Website)
Phone number contact person (Website)
Required Experience:
Manager
Key Skills
- MAC
- Active Directory
- Service Support
- End user
- Access Points
- trouble tickets
- OS
- Linux
- Project Management
- Service Management
- Service Quality
- Setup
- Service Desk
- hardware
- Software Applications
