Inside Sales Account Manager APAC Japan-based (fmd)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the role
We are offering this role remotely in Japan with an office location in Seoul.
What youll do
Customer Engagement:Perform discovery calls product demos and clearly explain product benefits and workflows. Follow up with and nurture your assigned pipeline to stay on top of accounts and avoid any discontinuation from their end.
Onboarding & Training: Facilitate a seamless onboarding experience for new customers including setting up the account in our system delivering product training conducting demos and identifying potential upsell opportunities. Ensure customers are fully equipped to use Cropsters platform effectively and are aware of all features that can enhance their operations.
Customer Relationship Management: Take full ownership of the pre- and post-sale customer journey acting as the primary point of contact. Develop and maintain strong long-term relationships with key stakeholders within inbound orders and your regional customer accounts ensuring they achieve their desired outcomes with Cropsters solutions.
Revenue Growth & Retention: Manage and drive monthly recurring revenue (MRR) by closing new business and identifying opportunities for upselling and cross-selling Cropsters suite of products. Proactively engage with inbound orders and customers to ensure new revenue and high retention rates and minimize churn.
Strategic Account Planning: Develop and implement tailored account plans for your customers focusing on their specific business objectives and aligning Cropsters solutions to meet those goals. Regularly review and adjust these plans to address changing customer needs and market conditions.
Data-Driven Insights & Feedback: Continuously gather and analyze customer feedback usage data and market trends. Use these insights to inform product development enhance customer engagement strategies and identify new business opportunities.
Cross-Functional Collaboration: Collaborate with Product Marketing and Customer Support teams to deliver a cohesive and seamless customer experience. Share customer insights and trends with internal teams to drive product enhancements and inform marketing strategies.
Performance Reporting: Regularly report on key performance metrics pipeline and customer acquisition and account activities to senior management. Provide actionable insights and recommendations to improve account performance and customer satisfaction.
We are looking for someone with
Several years of experience in account management preferably within a B2B SaaS environment.
Strong communication skills to lead the potential customer through the process and involve and update all internal stakeholders.
Proven ability to manage a portfolio of new and existing accounts with a strong focus on new business customer retention and revenue growth.
Excellent communication negotiation and relationship-building skills.
Strong analytical and problem-solving abilities with a data-driven approach to decision-making.
Ability to work independently and manage multiple accounts in a fast-paced environment.
Persistence and continuous pursuit of the pipeline as a motivating challenge to achieve your goals.
A Closing the deal mentality to move trials into customers.
English proficiency for global collaboration fluency in Korean or Japanese(business level)
That said wed be particularly delighted to hire someone with
A Bachelors degree in Business Marketing or a related field.
Experience in the coffee industry or familiarity with Cropsters market.
Proficiency in CRM tools such as HubSpot or Salesforce.
Experience in using and understanding technical SaaS products
Knowledge of the SaaS business model and experience in a subscription-based environment.
Ability to travel occasionally for customer visits and industry events (up to 5% travel time).
This role is ideal for a proactive results-oriented professional with a passion for sales and customer success and a strong track record in opening new business and account management. As an Inside Sales Account Manager at Cropster you will be instrumental in helping customers achieve their goals while driving the growth and success of Cropsters business.
What you can expect
Apply now
At this point Cropster will only employ those who are legally authorized to work in Japan for this opening - now and in the future.
About us
We believe affordable technology can be used by everyone to increase fairness for all players in the market resulting in a better cup of coffee for consumers. As a Certified B Corporation were also committed to working towards being an even better company that benefits all people communities and the planet.
Required Experience:
Manager
Key Skills
- Business Development
- Customer Service
- Revenue Growth
- Product Knowledge
- Account Management
- CRM
- Customer Base
- New Customers
- Territory
- Business Relationships
- Sales Goals
- Sales Process
- Powerpoint
- New Clients
- Technical Support
About Company
Cropster is the market-leading Software as a Service solution to drive quality, productivity, and sustainability excellence across the coffee value chain . We're helping businesses focus on core processes related to quality, consistency, planning, traceability, and resource management ... View more
