Operations Manager
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Job Location:
Malvern, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
01-11-2025
Vacancies:
1 Vacancy
Job Summary
The Operations Manager is responsible for assisting in all aspects of operations at the hotel day-to-day staff management and guests. He/She should be an ambassador for the brand and the hotel. Provide leadership and strategic planning to all departments in support of our service culture maximized operations and maintain relationships with internal and external guests.
We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience.
Benefits:
- Insurance (health dental vision etc.)
- Paid time off (vacation sick leave holidays)
- 401K retirement plan
- DailyPay: Access your earned wages when needed
- Special team member hotel rates for travel enthusiasts
Responsibilities:
- Assist with overseeingFront Office Housekeeping and Bistro departments
- Leads daily team huddles and attends weekly operations meetings.
- Assists with hiring training and coaching staff per company policies.
- Conducts routine inspections to ensure cleanliness and brand standards.
- Supports guest satisfaction efforts and service recovery.
- Maintains staffing levels and labor budgets.
- Coordinates with all departments to ensure efficient operations.
- Ensures completion of all required training and orientation.
- Uses Quore to track maintenance cleanliness and communication.
- Participates in audits inspections and the M.O.D. program.
- Promotes a culture of development accountability and compliance.
Requirements:
- Prior experience in hospitality management preferably in Housekeeping department
- Excellent communication and interpersonal skills
- Ability to multitask and work under pressure
- Strong leadership and problem-solving abilities
- Attends annually a minimum of one advanced management-training seminar.
- Attends corporate management sponsored events.
- Operates in compliance with policies and procedure manuals unless preempted by property or franchise level policies
- Performs all other duties as required
Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.
Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
The Assistant General Manager/Operations Manager oversees all hotel operations, staff management, and guest relations, serving as a brand ambassador. This role ...
