Customer Support Agent

Be the Voice of Teamtailor in APAC!

Location: Sydney Australia
Type: Full-time 38 hours per week

Teamtailor is a fast-growing Employer Branding and ATS platform used by 9000 companies and 200000 users across 90 countries.

Were expanding our Customer Support presence in APAC and looking for someone whos ready to take ownership and make sure our customers in the region get the world-class support were known for.

If you love solving problems connecting with people and shaping something new this is your chance to make a region your own and grow your career with one of the most exciting companies in HR tech.

About the Role

Youll be the go-to point of contact for our APAC customers helping them get the most out of Teamtailor and ensuring they always leave with a smile.

Youll troubleshoot guide and support users across live chat email and the occasional outbound call. Youll also collaborate closely with our global Support Product and Tech teams to make sure customer voices from APAC are heard loud and clear.

This is an opportunity to build and grow something meaningful with the backing of an experienced supportive global team.

What Youll Do

Provide fast friendly chat and email support (chat is our main source and we work with Intercom)

Troubleshoot issues and work with our Tech and Product teams to resolve them

Share customer insights and feedback from the APAC region

Identify and report bugs keeping customers informed along the way

Create helpful guides and self-service content
Build strong relationships across time zones both internally and externally

What Were Looking For

Fluent in English (written and spoken)

Solid background in customer support (bonus points for SaaS experience)

Someone who thrives on ownership and wants to shape a growing region

Analytical curious and confident navigating technical tools

Excellent communicator comfortable working remotely and cross-functionally

Passionate about helping people and creating great customer experiences

What Youll Get

25 days of paid vacation

A healthy work-life balance

Plenty of growth opportunities (leadership specialization or both!)

A full starter kit MacBook iPhone & Teamtailor swag

A supportive global team thats got your back every step of the way

Why Youll Love It Here

At Teamtailor youll join an international company where youll have real impact lots of freedom and plenty of fun.

Were proud of our diverse team and believe that different backgrounds and perspectives make us stronger. Theres no one-size-fits-all here just people who share our vision to create a world where everyone can go to work with a smile.