Engineer- IT Support

Job Description

About CoStar Group

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information analytics and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100 CoStar Group is on a mission to digitize the worlds real estate empowering all people to discover properties insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years giving us the perspective to create truly unique and valuable offerings to our customers. Weve continually refined transformed and perfected our approach to our business creating a language that has become standard in our industry for our customers and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers our employees and investors. By equipping the brightest minds with the best resources available we provide an invaluable edge in real estate.

About Domain

Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia including the Domain Allhomes and Commercial Real Estate (CRE) 2025 Domain became part of CoStar Group (NASDAQ: CSGP) a global leader in commercial real estate information analytics online marketplaces and 3D digital twin technology. Together Domain and CoStar Group is dedicated to digitising the worlds real estate empowering all people to discover properties insights and connections that improve their businesses and lives.

What youll be doing

• Supports delivery of the Domain Strategy by driving innovation and building high-quality software solutions

• Applies strong technical expertise with a solid understanding of ITIL and delivery principles

• Acts as a key point of support for internal customers within the Technology team

• Handles and triages service requests incidents problems and change activities

• Investigates root causes and implements effective sustainable solutions

• Works collaboratively within integrated onshore and offshore teams

• Contributes to a culture of continuous improvement and engineering excellence

• Collaborates with cross-functional teams including product management

• Ensures solutions are delivered securely with a strong focus on customer value and business outcomes

What Success Looks Like

The main responsibilities/accountabilities/key outcomes of this role are they are expected to deliver:

• Confidence in handling stressful situations

• A demonstrated drive to continually learn grow and improve

• Excellent customer service and multi-tasking skills

• IT Support experience with the following:

• Windows OS device support & management

• Apple iOS and Android mobile device support & management

• Working knowledge of IAM (Identity and Access Management) and SSO tools such as Entra ID PingID OneLogin and Okta

• Google workspace Administration

• Microsoft Exchange

• Own create and or improve processes and procedures enabling best practices

• Build maintain and grow internal relationships drive deliverables and outcomes and

• Gain exposure to some of the complex tasks with the help of Senior Engineers and Support Staff.

Basic Qualifications:

Essential:

• Exceptional (English) written and verbal communication skills

• Great practical troubleshooting skills in hardware applications databases networks and a diverse array of technologies

• Understanding ITIL Principles

• End to End Delivery Models (Agile)

• Experience with either highly trafficked customer-facing systems and or environments

• Experience working with Tech leads to optimise delivery practices and processes

• Experience working with the common Cloud Platforms such as AWS Azure and/or GCP SaaS

• Strong familiarity with AD DNS DHCP Group Policy Files / Storage management.

• A working understanding of basic TCP/IP networking including VLANs

• Basic understanding of ZTNA and MDMs

• Ability to administer and support Windows Servers including AD DNS DHCP Group Policy Files & storage management

• Experience working in cross functional teams (Product Design and Tech) and

• May require occasional lifting (up to 25kg).

Preferred:

• Degree or relevant certification in Information Technology (IT)

• Experience working in Agile environments

• Preferably knowledgeable with Atlassian Jira Slack Teams Freshdesk 3CX phone System

• Competency with server and VM environments

• 3-5 years Service Desk experience

Why join us

Were the kind of place you can make a real impact with a workplace culture where you can be you. Its a fun safe space where youll always feel you belong. Perks of the role include:

Hybrid working;

First-rate parental leave;

Continuous opportunities to leap learn and grow in a team that values creativity and innovation;

We dont just talk we do. Every day we solve property problems for Australians and beyond. We encourage our people to see the possibilities and turn them into realities.

Whats next

Well give your application the thoughtful attention it deserves and get back to you as soon as possible. If theres a match one of our recruitment consultants will reach out so keep your phone handy! Were genuinely excited about the chance to work together and make a meaningful impact.

Equity Diversity and Inclusion at Domain

Domain is enthusiastically and unapologetically committed to fostering an equitable inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences including people with disability and people of all ages ethnicities cultures (including Aboriginal and Torres Strait Islander Peoples) faiths sexual orientations and gender identities (including trans and non-binary people).

We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process were here to support. If you wish to receive this job advertisement in an accessible format or have a confidential chat about workplace adjustments please contact our Equity Diversity and Inclusion team at or leave a message onand we will get back to you.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing