Customer Success & Partner Onboarding Manager

Were a startup on a mission to scale quickly to Series A

Were looking for a proactive and detail-oriented Customer Success & Partner Onboarding Manager to take over the onboarding and lifecycle management of B2B customers within the qiibee ecosytem (partnered with Miles & More Etihad Guest and more).
In this role youll guide customers through every stage from technical setup to live launch campaign optimization and ongoing success management.
Youll act as the key contact for customers and ensure each customers maximizes the value of their loyalty partnership through proper visibility communication and engagement.

Tasks

• Manage end-to-end onboarding of new customers from setup to go-live.
• Coordinate and guide partners through the Launch Checklist ensuring all milestones (integration balance top-up listing communication review) are completed on time.
• Serve as the primary relationship manager for all active customers.
• Support customers in optimizing visibility and performance e.g. through improved communication email touchpoints or seasonal campaigns.
• Ensure all communication and visuals meet brand and compliance guidelines.
• Track partner activity in HubSpot manage tasks and maintain clean CRM data.
• Conduct regular customers reviews analyzing performance data and identifying areas for improvement.
• Support issue resolution and customer feedback loops to continuously improve the customer experience.

Requirements

• Fluent in English and German (spoken and written) mandatory.
• 24 years of experience in Customer Success Account Management or Partner Onboarding ideally in the loyalty hospitality or travel industry.
• Hands-on experience with HubSpot or comparable CRM systems.
• Solid understanding of digital integrations (API connections web links voucher uploads campaign dashboards).
• Highly structured and able to manage multiple projects simultaneously.
• Empathetic communicator with a consultative solution-oriented mindset.
• Comfortable working across teams and time zones.
• Strong sense of ownership from first contact to successful partner activation.

Benefits

Benefits:

• Fully remote work
• Competitive monthly salary package
• Equity share and qiibee tokens (QBX) sharing in our success
• Funding for educational development
• Fast-paced remote startup environment

About us:

At qiibee we are on a mission to unlock the purchasing power and maximising the liquidity of the global rewards economy. Youll work in a fast-paced startup environment where professional and personal development is highly valued. Were looking for ambitious team members ready to go the extra mile to achieve our goals and fulfils our mission. If this sounds like your dream job we would love to hear from you!