Digital Reliability Analyst II

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Are you passionate about making digital experiences accessible to everyone Were seeking a hands-on Digital Accessibility Evangelist to lead and drive accessibility initiatives across our client-facing digital channels-including websites mobile apps and other digital platforms that serve as key customer touchpoints.

This role blends strategic program leadership with deep practical accessibility expertise. You will champion accessibility across design and development teams conduct in-depth audits guide remediation and embed inclusive practices into the product lifecycle. By combining advocacy with operational rigor you will ensure accessibility is a core part of our digital experience not just a compliance checkbox.

Key Responsibilities:

Program Leadership & Strategy

Lead the execution of the digital accessibility roadmap ensuring accessibility is embedded across all client-facing digital products.

Translate accessibility goals into actionable initiatives that reduce compliance risk improve usability and strengthen customer trust.

Coordinate program milestones timelines and deliverables across cross-functional teams integrating accessibility into product roadmaps and release schedules.

Partner with leadership and stakeholders to align accessibility efforts with broader digital transformation and customer experience strategies.

Monitor progress against maturity models and accessibility KPIs providing actionable insights and recommendations for continuous improvement.

Hands-On Accessibility Expertise

Conduct accessibility audits of digital channels using both manual testing and automated tools.

Evaluate experiences against WCAG 2.2 AA ADA Section 508 EAA and other relevant accessibility regulations using assistive technologies (e.g. JAWS NVDA VoiceOver TalkBack).

Provide practical remediation guidance to design development and product teams ensuring solutions are compliant usable and inclusive.

Proactively identify accessibility barriers during design and development reviews advocating for inclusive practices before launch.

Validate fixes and ensure accessibility issues are fully resolved prior to release.

Collaboration & Enablement

Partner with product owners UX/UI designers engineers and QA teams to integrate accessibility best practices across the SDLC (shift-left).

Mentor accessibility champions and subject matter experts across the organization strengthening accessibility adoption.

Act as a liaison with vendors and third-party partners to ensure accessible integrations and solutions.

Governance & Compliance

Ensure compliance with WCAG 2.2 AA EAA and other accessibility standards and regulations.

Maintain and evolve accessibility documentation guidelines and playbooks for web and mobile teams.

Support accessibility reviews in vendor RFPs contracts and external partnerships.

Education & Advocacy

Lead accessibility training and awareness initiatives across digital teams.

Serve as a subject matter expert and advocate for inclusive design and development practices.

Collaborate with research teams to incorporate insights from users with disabilities into digital product enhancements.

Reporting & Communication

Communicate accessibility program updates metrics goals and challenges to teams leadership and external stakeholders.

Oversee day-to-day activities of the accessibility program ensuring clear communication and alignment across the SDLC.

Qualifications

Required:

5 years of experience in digital accessibility including program management product delivery or hands-on auditing/testing.

Strong knowledge of WCAG 2.2 AA ADA Section 508 EAA and related accessibility regulations.

IAAP CPACC WAS or CPWA certification .

Experience conducting hands-on accessibility audits of websites and mobile apps.

Familiarity with automated testing tools (e.g. Deque Axe) and assistive technologies.

Ability to manage multiple accessibility initiatives in fast-paced digital environments.

Excellent communication skills with proven ability to influence cross-functional teams.

Must be local to Houston or Chicago and willing to work in a hybrid environment.

Preferred / Plus:

Airline knowledge (e.g. ACAA familiarity).

Experience developing or coding for accessibility.

Knowledge of web technologies (HTML CSS JavaScript ARIA).

Background in UX design front-end development or QA with accessibility expertise.

Prior experience maturing enterprise accessibility programs.

Required Skills :

Basic Qualification :

Additional Skills :

This is a high PRIORITY requisition. This is a PROACTIVE requisition

Background Check : No

Drug Screen : No