Help Desk Support

Tucson, AZ - USA

Monthly Salary: Not Disclosed

Posted on: 31-10-2025

Vacancies: 1 Vacancy

Job Summary

Job Title - Help Desk Support

Duration 3 months

Shift Standard
Location Tucson AZ 85706

Summary:

The Live Expert Service Desk Analyst will provide first and second tier technical support to internal employees.
The candidate will require an aptitude for working with applications/systems to undertake analysis diagnosis and resolution of employees issues/requests which may range from straightforward to more complicated technical issues.
There is also a range of administration duties within this role.
Excellent communication and interpersonal skills combined with technical skills are essential to providing high level customer service to the employee community.
Service Desk staff work in a dynamic fast-paced call center that provides service via phone chat and backend collaboration via Slack.

Responsibilities:

Troubleshoot software hardware and connectivity issues remotely.
Ability to understand & articulate root cause on customer issues.
Log all Service Desk contacts into Incident Management System (ServiceNow)
Experience with installation upgrade and maintenance of software hardware and peripherals.
Familiarity with encryption and security tools and triaging within this environment.
Assist customers in gaining access to various systems and servers.
Deploy/patch software using device management technologies (VMware and Ivanti)
Communicate call and chat trends and emerging issues
The ability to take on small projects from start to finish
Knowledge Base and process documentation skills.
Work closely with the team to resolve or properly close aging tickets.
Take ownership of employee issues and follow up on the status of the problem on behalf of the user and communicate progress in a timely manner.
Maintain a high degree of customer service for all support queries and adhere to all service management principles.
Analyze and resolve incidents within expected turnaround time.
5 day work week Full Time 40 hours a week Weekend shifts required from December- April (Tax Peak) .
Flexibility required during Tax Season peaks

Skills:

Prior Service Desk or Desktop Support experience required Incident Management experience Basic user & security group
Active Directory administration experience Strong knowledge of Microsoft based operating systems
Experience with using and troubleshooting Office 365 within a corporate network environment (permissions calendaring delegation)
Familiarity supporting VPN issues Familiarity with wired and Wi-Fi Networking bound with Windows Active Directory
Familiarity with home network troubleshooting Interpersonal Skills Self-starter
Passionate about providing excellent customer service and follow-thru to completion Good problem solving diagnosis and troubleshooting skills
Ability to identify Root Cause Able to identify gaps in documentation and made request for updates
Ability to communicate technical issues in non-technical terms
Ability to work independently and within a team

Ability to work cross-functionally

Job Title - Help Desk Support Duration 3 months Shift Standard Location Tucson AZ 85706 Summary: The Live Expert Service Desk Analyst will provide first and second tier technical support to internal employees. The candidate will require an aptitude for working with applications/syste...