Job Title: Advanced Medical Support Assistant (AMSA)
Specialty: Care in the Community (CITC) Community Care Coordination & Consult Processing
Place of Work (City/State):
3 locations as below
Site: Central Texas VA Health Care System / Office of Community Care (OCC)
Location: 1901 Veterans Memorial Blvd Temple TX 76504
Site: Austin Outpatient Clinic
Location: 7901 Metropolis Drive Austin TX 78744
Site: Doris Miller Department of Veterans Affairs Medical Center
Location: 4800 Memorial Drive Waco TX 76711
Duration: 6-month base contract with potential Government-approved extension
Shift Schedule: M F 8:00 AM 4:30 PM OR 7:30 AM 4:00 PM
Credentialing / Onboarding time: 6 weeks to 8 weeks
How many shifts needed per month: Approximately 20 22 weekday shifts per month (based on federal business days)
License: Not required
Experience needed: 1 3 Years (Medical administrative support scheduling or healthcare coordination preferred)
Special Skills needed:
- Medical scheduling & consult processing
- Knowledge of medical terminology
- Proficiency with Microsoft Excel (critical) Word Outlook Teams
- Typing speed 50 WPM
- Experience with EMR/EHR systems (VistA/CPRS preferred)
- Strong customer service & communication skills
- Ability to work independently in high-volume environments
Responsibilities:
- Coordinate and schedule Veteran care with community providers
- Process Community Care consults using HSRM PPMS CTM CPRS and VistA
- Perform appointment scheduling tracking confirmations and follow-ups
- Validate and update patient demographic information
- Handle inbound/outbound phone calls courteously and professionally
- Ensure proper documentation and integration of medical records
- Monitor consult reports and disposition referrals per VA guidelines
- Communicate with VA providers regarding Community Care rules and processes
- Maintain compliance with HIPAA Privacy Act and VA security policies
- Meet VA performance standards and quality metrics
- Participate in team huddles and workflow coordination
- Other duties as assigned