Customer Success Manager

Location: Onsite Johannesburg
Type: Full-time

Salary: R15000 Per Month Commission

About the Company

The company is the research development and innovation arm of a leading creative technology group. It experiments builds and launches digital experiences that have never been done before from games and AR to microsites gesture tracking and experimental interactions that push the boundaries of technology.

The Role

The company is seeking a Customer Success Manager based in Johannesburg to lead project execution reporting and client performance management across its interactive campaigns.

This role is ideal for someone who combines strategic thinking with operational precision a professional who can analyse performance data nurture relationships and ensure that every campaign delivers both creatively and commercially. The Customer Success Manager will serve as the vital link between clients creative and development teams ensuring seamless execution and measurable results.

Key Responsibilities

• Manage the day-to-day execution of live projects ensuring timelines budgets and deliverables are consistently met.
• Serve as the primary client contact maintaining communication gathering feedback and ensuring satisfaction throughout each campaign.
• Use proprietary data and reporting tools to analyse performance present insights and recommend optimisations.
• Partner with agencies to ensure correct promotion creative amplification and media alignment.
• Collaborate with creative and technical teams to apply best practices that maximise results.
• Contribute to post-campaign reports internal case studies and award submissions.
• Identify opportunities to upsell extend or evolve existing campaigns based on performance learnings.
• Participate in ideation sessions to ensure client objectives are carried through from concept to execution.

Experience and Requirements

• Two to four years of experience in digital marketing account management or project management.
• Strong understanding of campaign performance metrics and digital reporting.
• Excellent written verbal and visual communication skills.
• Experience managing relationships with agencies or brands in a fast-paced digital environment.
• Analytical mindset with the ability to transform data into actionable insights.
• Familiarity with interactive advertising formats such as games microsites or AR experiences is preferred.
• Working knowledge of tools such as Google Analytics Meta Business Suite or other platform dashboards.
• Collaborative proactive attitude someone who makes things happen not just monitors them.
• Passion for creative technology and a desire to work on award-winning campaigns.

• Competitive salary based on experience.
• Flexible working hours and hybrid work options.
• One-month paid sabbatical after five years of service.
• Opportunity to collaborate with some of the most creative technology talent in the industry.
• Contribution toward home internet and parking.
• Fast-moving environment that celebrates experimentation and results.
• The chance to grow a career within a globally recognised creative technology brand.