#247 Front Desk Retrofit Solution Engineering manager (FM)

Job Description:

Airbus Commercial Aircraft is looking for a Retrofit Solution Engineering manager (f/m) to join our Customer Services Department based in Toulouse France.

You will join a team of highly motivated professionals across the globe striving to develop and deliver value-adding support and services to our customers in the field of Maintenance & Retrofit Engineering (SIM) within customer services organisation.

We are developing a unique front desk for the Maintennace & retrofit perimeter. We want to reinforce our capacity to answer the customers queries by improving our time coverage our quality performance and finally our on-time deliveries.

In this context you will contribute to the Retrofit Solutions Customer Front Desk (CFD) performance and to drive continuous improvement related to Customer Front Desk process tools governance to ensure the best queries answer is provided to our customers. You will work closely with Retrofut Solution Engineering front desk leader (based in Toulouse).

Context and dimension of the role:

• Part of 24/7 Maintenance&retrofit Front Desk organisations (covered by several teams worldwide)

• Transverse role in relation with Retrofit Solutions organization based in European Airbus sites Mobile India and China - 500 FTE

• Management of 3 subcontractors

• 6500 queries per year related to standard Services Bulletins Upgrade Service Bulletins and Vendor Service Bulletins

• Customers are potentially all Airbus customers worldwide

• All Airbus Platforms

Your working environment:

Global capital of aeronautics and European capital for space research Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains it offers plenty of options for outdoor activities!

How we care for you:

• Financial rewards: Attractive salary agreements on success and profit sharing schemes employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.

• Work / Life Balance: Extra days-off for special occasions holiday transfer option a Staff council offering many social cultural and sport activities and other services.

• Wellbeing / Health: Complementary health insurance coverage (disability invalidity death). Depending on the site: health services center concierge services gym carpooling application.

• Individual development: Great upskilling opportunities and development prospects with unlimited access to 10.000 e-learning courses to develop your employability certifications expert career path accelerated development programmes national and international mobility.

At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

• Dispatch to the right department Answer to the internal & External Customer queries Launch RDAF when necessary (initial or extension) to meet the Customer satisfaction Quality and On -time delivery performances.

• Monitor subcontracting performance of answer to customer queries (OTD RFT Subcontractor autonomy...) for upgrade and standard Service Bulletins

• Lead interface meetings with main stakeholders (Customer Care Center Tech Data field rep network airworthiness team...) to ensure an appropriate handover to support Customers.

• Escalate any blocked query/risk to the organization to ensure a timely response to the customer

• Be the referent for any question related to queries specificities (e.g. TRM tool RDAF...)

• Ensure a good communication and provide technical expertise to the FrontDesk officer located in the other Airbus sites (such as Beijing in Europe and Mobile)

• Manage monthly Quality Review Meeting with the subcontractor

• Seek for continuous improvement to restore and/or maintain performance

• By checking the answer ensure coordination with Quality department to define action plan to improve quality of queries answers

• Ensure trainings and awareness are organized within the Retrofit Solutions teams

• Assess and provide the required resource budget make or by strategy to meet the Customer Front Desk ambition. Input for yearly OP exercise.

Your boarding pass:

Experience

At least 5 years of experiences in the following domains in:

• Service Bulletin content process and RDAF Management

• A/C engineering and configuration management (structure or system)

• KIT / parts management (including ordering).

• Airbus documentation (SRM/ASR AMM/MP IPC/AIPC PMS AWL etc)

• the part 145 regulations and environment

• Aircraft maintenance and airlines operations

Soft skills:

• Customer oriented mindset

• Fluent in written & spoken English

• Build a trustful and inclusive environment

• Capacity to communicate and be adaptable to different cultures

• Good negotiation interpersonal and communication skills

Take your career to a new level and apply online now!

#LI-FM1

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

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