Sr. Manager, Enterprise Continuous Improvement

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What Youll Be Doing

Youll be joining the Optimization & Process Engineering team and focus will be on the Enterprise Continuous Improvement Program. As a Senior Manager youll play a critical role in the teams business development efforts managing the ECI crowdsourcing platform and providing stakeholder support for Continuous Improvement programs across the Enterprise. Youll work closely with your team and assist in the planning development and implementation of programs across the enterprise that integrates process engineering and improvement strategies that will help build the bank of the future. On top of managing these programs and our platform youll be tasked with continuously improving how we operate through strategic thinking and introducing new ways of working. Your exemplary project and change management and technical skills will be essential in implementing enhancements to existing processes ensuring successful adoption and sustainability.

At CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 2-3 days per week on-site while other days will be remote.

How youll succeed

• Business Development Develop and maintain business-led CI programs. Develop and maintain LOB CI programs to ensure successful employee engagement across the organization. You will stay on top of best practices and industry knowledge to identify improvements that will create a best-in-class client experience.
• ECI Program Platform Maintain and update the ECI HIVE platform to ensure current and accurate content. Consider business needs and make practical recommendations for continuous improvement. Maintain and develop reporting and stakeholder dashboards utilizing tools such as Alteryx Tableau Python and other AI based tools. Technical skills: Experience and knowledge with tools such as Excel Tableau Power BI Creative Cloud & Python.
• Strong Communication & Relationship Skills - Work closely with teams across the bank to execute Continuous Improvement programs effectively. Foster strong relationships and collaboration to ensure alignment and engagement in CI initiatives driving a culture of continuous improvement throughout the organization.
• Leadership Skills Use your expertise in process engineering methodologies and project management to lead projects and initiatives when required. Proactively gather data information and stakeholder feedback to provide informed guidance to your team. Maintain a collaborative work environment and support your team to resolve problems as they arise.
• Project and Change Management / Process Improvement - Preferred knowledge of major improvement methodologies and analytics strategies including Lean Six Sigma DMAIC and Agile. You will lead project delivery and ensure adherence to schedules while utilizing best-practice methodologies and applying process engineering and business analysis tools to enhance team competencies manage changes and implement solutions. Additionally you will keep the team informed on project progress addressing issues as they arise to foster efficient workflows.
• Strategic Vision: Develop and communicate a clear vision for O&PE initiatives that align with the organizations strategic goals ensuring buy-in from stakeholders.

Who You Are

• You possess a Bachelors degree in business commerce finance or engineering and and/or 7 to 10 years demonstrated experience in these disciplines. MBA or equivalent postgraduate degree is an asset.
• You understand that success is in the details. You notice things that others dont. Your critical thinking skills help to inform your decision making.
• You embrace and champion change. Youll continuously evolve your thinking and the way you work in order to deliver your best.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. Youre confident in your ability to communicate detailed information in an impactful way.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• Values matter to you. You bring your real self to work and you live our values - trust teamwork and accountability.

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What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

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