Co-op Global Customer Care Operations

Location

This is a hybrid position. You must be in the Ottawa Canada office at least three days a week.

About the Team

Werea friendly fast-moving team that creates exceptional self-service community and operationalexperiencesfor our customersandemployees. As our co-op studentyoullgain hands-on experience across community managementsupportoperations and digital process improvement.

Youllcollaborate with experienced team members across multiple functions including community engagement order fulfilment and supportprogram management.Youlllearn how cross-functional teams work together to deliver a best-in-class customer experience while contributing to meaningful projects that make a real impact. Ifyourecurious proactive and eager to learn this isa great opportunityto explore a dynamic career in operations.

This is a full-time 8-month position starting January 2026 and is open only to students in a registered Co-op Program in Ontario.

What you will do

• Support operational processes across community management knowledge management order fulfillment and support programs.
• Document and update internal workflows knowledge base articles and process guides
• Assist in the implementation of engagement and content programs within the community
• Monitor community activity and assist with case triage tagging and issue documentation
• Collaborate on content planning including maintaining calendars and publishing updates
• Conduct research and gather insights to support operational improvements and content strategy
• Assist with data entry tracking and reporting of key operational metrics and activities
• Perform additional projects and tasks in support of team objectives

What we are looking for

• Enrolled in a post-secondary diploma or degree program in business communications operations or a related discipline
• Strong organizational and time management skills with attention to detail
• Experience or interest in customer service support operations and digital communities
• Comfortable working with data tracking progress and documenting processes
• Ability to think critically take initative and work collaboratively
• Strong communication skills - written and verbal
• Willingness to learn new systems and tools (E.g. Salesforce Excel and project management tools).

Were accepting applications now through end of day on Thursday November 13 2025. Please note that we may begin reviewing applications before the posting closes so early submission is encouraged.

#Coop #Internship #Intern #LI-KM1

Work With Impact:Our platform directly helps companies power the worlds supply chains. We see the results of what we do out in the world every daywhen we see store shelves stocked when medications are available for our loved ones and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford Unilever Yamaha P&G Lockheed-Martin and more.

Social Responsibility at Kinaxis:Our Diversity Equity and Inclusion Committee weighs in on hiring practices talent assessment training materials and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and were committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matterat Kinaxis and these are some of the perks and benefits we created for our team:

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons

For more information visit the Kinaxis web site at the companys blog at.

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates including those with specific needs or disabilities. If you require an accommodation please reach out to us at Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education experience and skills most closely match the requirements of the role. After the initial screening all subsequent decisions regarding your application including final selection are made by our human recruitment team. AI does not make any final hiring decisions.