Senior Associate Director, Genesis, Global Payments Services

The Global Payment Services (GPS) team is responsible for the timely and accurate processing of all payments across MUFG Investor Services globally. With a presence in Kuala Lumpur Limassol Dublin Halifax and Toronto the team collaborates to deliver a seamless payments experience to clients and internal stakeholders.

As a Senior Associate Director you will play a critical leadership role within GPS working closely with the Director GPS and partnering with stakeholders to execute strategic initiatives and ensure operational excellence while contributing to global initiatives. This position offers senior leadership exposure with responsibilities spanning global projects process optimization technology adoption and team development.

Key Responsibilities

Leadership

• Manage and lead a growing team of payment operations professionals providing coaching development and performance management.
• Support the formulation and execution of department strategy partnering with stakeholders contributing to the success of the global GPS team.
• Drive a culture of openness collaboration and continuous improvement within the team.
• Represent the local team on global projects and co-lead workstreams ensuring alignment with strategic objectives.
• Own migration projects and assist as required to ensure smooth execution in line with the global roadmap.
• Build and maintain strong relationships with internal and external stakeholders.
• Actively mentor emerging leaders within GPS to build a strong succession pipeline.

Functional Responsibilities

• Responsible for payment operations lifecycle including capture processing/settlement and investigations.
• Ensure adherence to internal controls regulatory and market requirements and industry best practices.
• Act as a senior escalation point for critical issues ensuring timely resolution and communication to senior stakeholders.
• Liaise with clients investment managers and internal teams (Treasury Banking Operations Client Operations) to ensure deliverables are met.
• Maintain audit readiness and ensure robust risk management frameworks are in place.

Strategic & Continuous Improvement

• Collaborate on global initiatives such as payment system upgrades process improvements new product launches and cross-functional projects aimed at optimizing payment processing and client experience.
• Champion technology adoption and automation initiatives to enhance STP rates and operational efficiency.
• Identify opportunities to enhance efficiency accuracy and strengthen risk controls in payment processes.
• Ensure procedures remain current and compliant with firm standards and regulatory requirements.
• Stay informed of industry best practices regulatory updates and emerging technologies.
• Leverage data to identify trends risks and opportunities to streamline the operating model.
• Define and monitor KPIs to measure operational performance and drive continuous improvement.
• Contribute to resource planning and budgeting for GPS operations to ensure scalability and cost efficiency.

Qualifications :

• 810 years of payment processing experience preferably within a global banking environment.
• 7 years of people management experience with a proven track record of leading high-performing teams.
• Strong knowledge of international payment processes clearing and settlement mechanisms.
• Deep understanding of regulatory requirements (AML KYC) and risk management.
• Excellent analytical problem-solving and data-driven decision-making skills.
• Strong interpersonal communication and negotiation abilities.
• Ability to thrive in a fast-paced deadline-driven environment.
• Proficiency in MS Office (advanced Excel skills preferred).
• Familiarity with global payment systems online banking platforms and SWIFT payment processing (MX experience is an advantage).
• Exposure to Transfer Agency and Fund Accounting payment activities is a plus.

Additional Information :

Whats in it for you to join MUFG Investor Services 

Take a look at our careers site and youll find everything youd expect from a career with the fastest-growing business at one of the worlds largest financial groups. Now take another look. Because its how we defy expectations that really defines us. Youll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation laser client focus and next-level LEARNING & DEVELOPMENT. Oh and we really walk the talk when it comes to HYBRID WORKING. 

So why settle for the ordinary Apply now for a Brilliantly Different career. 

We thank all candidates for applying; however only those proceeding to the interview stage will be contacted.

This role is being hired to fill an existing vacancy.

We are an equal opportunity employer.

At MUFG Investor Services we use Artificial Intelligence (AI) tools to help identify skills and experience that align with role requirements.  All AI recommendations are reviewed by our recruitment team before any decisions are made.

Remote Work :

No

Employment Type :

Full-time