Public Safety Answering Point (PSAP) Subject Matter Expert

Join Axon and be a Force for Good.

At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.

Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

About Prepared by Axon

As of October 1 2025 Prepared has officially joined forces with Axona major milestone for both our teams and the public safety community. United by a shared mission to Protect Life Axon and Prepared are ushering in a new era of AI-powered emergency communications. Together were closing the gap between the first call for help and resolution in the fieldempowering responders with the clarity they need when every second counts. 911 is the backbone of public safety in America. But for too long the professionals answering our calls have been let down by outdated technology. Prepared exists to change that. Since launching in 2021 weve used cutting-edge AI to help streamline millions of emergency calls across 49 statessupporting over 90 million people and transforming whats possible in crisis Prepared youre not just joining a teamyoure helping shape the future of emergency services and building a safer more connected world.

Your Impact

As a Public Safety Answering Point (PSAP) Subject Matter Expert youll serve as both a trusted technical advisor to our customers and a sales enablement catalyst within our go-to-market team.
In this pivotal role youll:

• Guide public safety agencies through the discovery and evaluation of our solutions helping them visualize how AI-driven communications can transform their 911 operations.
• Partner directly with Account Executives (AEs) to accelerate onboarding and ramp ensuring new sellers gain a deep understanding of the public safety ecosystem workflows and buyer dynamics.
• Play a key role in enabling AEs to confidently position Prepared by Axon solutionshelping them attain and exceed quota faster through structured learning technical mentorship and deal collaboration.

This is an opportunity to combine deep PSAP domain knowledge with strategic sales leadership empowering both our customers and our sales teams to achieve their highest potential.

What Youll Do

Sales Partnership & Technical Leadership

• Partner directly with Account Executives to conduct discovery identify operational pain points and design tailored solution recommendations for PSAPs.
• Lead impactful demos and presentations that communicate both the technical sophistication and life-saving impact of our technology.

• Translate PSAP workflows into as-is and to-be narratives that showcase measurable improvements in call handling data flow and situational awareness.

Sales Enablement & Onboarding

• Serve as the PSAP knowledge leader for new AEs building enablement programs and hands-on training to accelerate their understanding of the public safety market.
• Deliver onboarding materials playbooks and real-world scenario training that help AEs ramp quickly and engage confidently with public safety leaders.
• Partner with Sales Leadership and Enablement teams to track progress and ensure new hires achieve early success and quota attainment.
• Reinforce consistent messaging technical accuracy and consultative selling practices across the team.
• Be the go-to internal expert on PSAP operations NG911 CAD radio and dispatch systems.
• Stay ahead of public safety technology trends and use these insights to inform both customer conversations and product strategy.

Thought Leadership & Advocacy

• Represent Prepared by Axon at industry events conferences and customer engagements as a public safety thought leader.
• Champion the voice of dispatchers call-takers and communication center leaders within the organizationensuring our technology reflects the realities of their work.

What You Bring

• 4 years of experience working directly in or selling to Public Safety Answering Points (PSAPs) or emergency communications environments.
• Deep understanding of 911 workflows CAD NG911 and telephony systems.
• 2 years of experience in sales engineering Solutions Consulting or technical pre-salesideally within SaaS or GovTech.
• Strong presentation storytelling and consultative selling skills.
• Proven ability to coach and enable sellers particularly new hires to ramp quickly and close with confidence.
• Collaborative adaptable and mission-drivenable to navigate a high-growth high-impact environment with agility.
• Bachelors degree or equivalent experience.

Additional Requirements

• Previous hands-on PSAP or emergency communications experience (dispatcher supervisor or comms center manager).
• Familiarity with Axon Prepared or other leading public safety platforms.
• Experience designing onboarding or sales enablement programs.

Work Location

This role is fully remote within the United States with up to 25% travel for customer meetings training sessions and industry events.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical Dental Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Pay Transparency

Axon offers a comprehensive total compensation package which includes base salary a generous annual bonus and company equity.

The starting base pay for this role ranges up to $188000.00 annually depending on your geographic market. The actual base salary will vary based on several factors including level function training transferable skills work experience business needs and locationoften a combination of these elements.

Our benefits are designed to support you physically financially and emotionallythrough lifes major milestones and in your everyday moments. To learn more about our benefits please visit meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.