Gaming:

Welcome to the world of land-based gaming. At Light & Wonder its all about the games and our Gaming team builds cutting-edge technology products and content for the most iconic casinos and operators across the globe.

Position Summary

Under the supervision of the Field Service Supervisor or Manager be able to complete installation of all L&W Equipment and accessories and perform basic troubleshooting techniques in correcting problems in most L&W equipment in our facility or at the customers location.

Essential Duties and Responsibilities:

• Maintain a pleasant and helpful attitude around customers at all times.
• Visit clients and perform gaming maintenance as assigned.
• Maintain a neat and orderly work environment (service vehicles customer site office/shop etc).
• Ensures all tools and equipment used by the employee are kept in proper safe and working condition.
• Ensure esthetic appearance of all devices is up to L&W and our Customer standards.
• Adheres to established workmanship standards policies and procedures of field service.
• Install/Service L&W equipment in accordance with customer and L&W specifications.
• Install system components as required.
• Determine and ensure each game has the proper electrical power input and conforms to all L&W specifications.
• Verify and set all game options and parameters in accordance with customer and L&W specifications.
• Ensure proper installation and operations of all L&W equipment; EGMs (Electronic Gaming Machines) ETG (Electronic Table Games) PTG (Proprietary Table Games) Progressives Equipment Utility Products via diagnostic tests software settings and functional testing.
• Analyze operational difficulties and gather information to isolate causes of failure or problems.
• Stay current with all L&W Field Advisories and eLearning.
• Perform other duties as required.
• Complete required maintenance records in an accurate concise and clear manner.
• Review customer issues with supervisor and tech support as they arise.
• Before leaving property make sure games are clean and attractive to players.
• Seek out information to become proficient on new technology.
• Completes detailed daily/weekly tech logs.

Qualifications

Education

Must have a high school diploma or equivalency.

Work Shift:

The Technician works 4 Days a week including Saturdays and Sundays 10-hour Shifts. Looking to hire for 1st shift Swing Shift and 3rd Shift.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit stand walk bend use hands operate a computer and have specific vision abilities to include close and distance vision and ability to adjust focus working with computer and business employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. If your position requires you to work in the field production and/or warehouse it is mandatory that you use the approved Personal Protective Equipment.

Work Conditions

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

LNW is an Equal Opportunity Employer and does not discriminate against applicants due to race ethnicity gender sexual orientation veteran status or on the basis of disability or any other federal state or local protected class.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. If youd like more information about your equal employment opportunity rights as an applicant under the law please click here for EEOC Poster.