Technical Support with Italian Remote in Portugal

Lisbon - Portugal

Monthly Salary: EUR 1520 - 1880

Posted on: 17 days ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Location: Remote in Portugal

Workload: Full-Time

Position Overview

We are currently looking for Italian-speaking Technical Support Agents to join a growing support team. This is an exciting opportunity to provide technical assistance to users of a global technology platform. If youre tech-savvy sales-oriented and fluent in Italian and English this role could be your next big move.

Main Responsibilities

- Provide remote technical support to users via chat phone and email.

- Guide customers through technical troubleshooting setup and feature navigation.

- Offer pre- and post-sales technical support to help users maximize platform benefits.

- Handle inquiries about software bugs system performance and functionality.

- Escalate unresolved issues to higher-tier support when necessary.

- Document all interactions and resolutions in the system.

- Ensure timely clear and customer-focused communication.

Candidate Profile

- Fluency in Italian and English (mandatory).

- Solid sales experience and strong communication skills.

- Tech-savvy with the ability to learn new systems and tools quickly.

- Customer-oriented mindset with strong problem-solving abilities.

- Prior experience in technical support is highly valued but not required.

Work Schedule:

- rotating shifts (07h to 21h including weekends).

Compensation & Benefits Package

- Basic Salary: EUR 900.00 gross/month

- Performance Bonus (up to): EUR 360.00/month

- Language Allowance (Italian English): EUR 250.00/month

- Meal Allowance of EUR 9.60 per day worked - up to EUR 201.60/month

- Assiduity Allowance: EUR 110.00/month

- Flex Work Allowance: EUR 60.00/month

- Full training provided and paid. Bonus and allowances vary depending on attendance and performance.

Why Apply

- Join a fast-growing and reputable company in the customer experience space.

- Work fully remotely from anywhere in Portugal.

- Support a global tech brand with a dynamic and collaborative team.

- Receive extensive training and real opportunities for career growth.

- Enjoy a competitive salary and attractive benefits package.

If youre fluent in Italian tech-savvy and eager to help customers solve problems while working from home wed love to hear from you!

By applying you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.

Required Skills:

Italian

This is a remote position. Location: Remote in Portugal Workload: Full-Time Position Overview We are currently looking for Italian-speaking Technical Support Agents to join a growing support team. This is an exciting opportunity to provide technical assistance to users of a glob...