Marketing & Client Success Specialist Virtual Assistant

Manabo - Philippines

Monthly Salary: $ 7 - 8

Posted on: 11 days ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Virtual Rockstar is hiring a full-time Marketing & Client Success Specialist on behalf of our client a top-performing consulting firm that helps financial institutions achieve elite results and build award-winning workplace cultures.

As the Marketing & Client Success Specialist youll bridge the gap between marketing and customer service managing digital campaigns communicating with clients and helping guide them through key program milestones.

Youll use HubSpot daily to build and send email campaigns track client progress and manage workflows. Youll also help maintain marketing assets assist with event campaigns and ensure every customer feels seen supported and delighted.

This is an exciting opportunity for a highly organized emotionally intelligent and ambitious professional who loves creating meaningful customer experiences while managing marketing workflows and email campaigns. If you thrive in a fast-paced excellence-driven environment and want to make a real impact this role is for you.

About Our Client

Our client is a high-performance business consulting and training firm that has helped hundreds of organizations reach the top 5% of performance in their industry. Their mission is to transform company cultures drive measurable growth and inspire teams to achieve extraordinary outcomes.

The team is deeply values-driven passionate about customer success and committed to excellence in execution. Every team member brings a Thank God Its Monday attitude approaching each day with purpose positivity and mastery. They believe in laughter continuous learning and creating Ritz-Carltonlevel experiences for every client interaction.

Responsibilities

Marketing Operations

Manage and execute email marketing campaigns in HubSpot from scheduling to analytics
Keep HubSpot data clean organized and optimized for marketing workflows
Assist with updating class materials client learning portals and digital course content
Upload and update campaigns webinars and learning modules in HubSpot and LightSpeed platforms
Track participant engagement and program completion across the firms certification and training programs

Client Communication & Relationship Management

Provide ongoing customer support through email and phone
Manage clients progress through their programs providing reminders resources and encouragement
Support clients with curriculum milestones class scheduling and assessments
Coordinate event attendance confirmations follow-up calls and client communications
Deliver customer experiences that reflect professionalism warmth and the companys high standards

Project & Event Coordination

Support live and virtual events workshops and certification programs
Help plan marketing campaigns tied to seminars roundtables and training events
Update internal systems (TeamWork HubSpot Slack) to ensure alignment across departments
Collaborate with team members to improve workflows communications and campaign outcomes

Content & Analytics

Assist with creating or refining marketing materials in Canva
Analyze campaign and engagement data to help optimize future communications
Help ensure all client-facing content is on-brand error-free and value-driven

Requirements

2 years of experience in marketing customer service or client success
Hands-on experience using HubSpot (required)
Strong written and verbal English communication skills (polished professional and friendly tone)
Highly organized detail-oriented and self-motivated
Strong emotional intelligence and customer empathy
Experience with project management and communication tools such as TeamWork Slack and Microsoft Office Suite
Familiarity with Canva ChatGPT or other creative tools is a plus
Ability to manage multiple projects and deadlines in a fast-paced excellence-driven environment
Growth mindset and eagerness to learn the team values mastery and self-development

Benefits

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families across the globe.

Required Skills:

2 years of experience in marketing customer service or client success Hands-on experience using HubSpot (required) Strong written and verbal English communication skills (polished professional and friendly tone) Highly organized detail-oriented and self-motivated Strong emotional intelligence and customer empathy Experience with project management and communication tools such as TeamWork Slack and Microsoft Office Suite Familiarity with Canva ChatGPT or other creative tools is a plus Ability to manage multiple projects and deadlines in a fast-paced excellence-driven environment Growth mindset and eagerness to learn the team values mastery and self-development

This is a remote position.Virtual Rockstar is hiring a full-time Marketing & Client Success Specialist on behalf of our client a top-performing consulting firm that helps financial institutions achieve elite results and build award-winning workplace cultures.As the Marketing & Client Success Spe...