Senior Client Servicing Executive (Account Manager)

Petaling Jaya - Malaysia

Monthly Salary: RM 6000 - 6000

Posted on: 31-10-2025

Vacancies: 1 Vacancy

Job Summary

About The Role

The Senior Client Servicing plays a key leadership role within the client servicing team bridging strategic thinking with day-to-day execution. This position requires a confident proactive and solutions-driven individual who can manage clients guide internal teams and ensure projects are delivered smoothly and effectively.

The role focuses on strengthening client relationships and maintaining project momentum. A Senior Client Servicing Executive is expected to demonstrate sound judgment professionalism and leadership while upholding the agencys standards of service and collaboration.

Job Responsibility:

Manage 4 clients (mix of retainers and full projects)
Coordinate 3 short-term deliverable-focused projects (under 3 months)
Support internal communication across design and content strategy teams
Translate client requests into actionable tasks
Gather and clarify feedback with internal support
Track deadlines and deliverables escalating issues as needed
Participate in client meetings and prepare follow-ups or status updates
Maintain project documentation and update status trackers
Reduce friction in client workflows
Responds to clients promptly during working hours and manages deliverable timelines efficientlyInternal reliability and responsiveness
Maintains consistent professionalism and clear boundaries in all client interactions even under pressureMinimum 3 years of working experience including at least 1 year in an agency environment

Requirements

Strong organizational and time management skills
Excellent verbal and written communication
Calm and solutions-focused under pressure
Empathetic and emotionally intelligent team player
Strategic thinker with attention to detail
Proficient in using project management and collaboration tools

Benefits

Benefits

Hybrid work setting (2 days work from home)
Flat-hierachy structure
Collaborative and team spirited environment

Required Skills:

- Account Management - Client Servicing

About The RoleThe Senior Client Servicing plays a key leadership role within the client servicing team bridging strategic thinking with day-to-day execution. This position requires a confident proactive and solutions-driven individual who can manage clients guide internal teams and ensure projects a...