EUC Network Smart Hands Engineer (On Call Casual)

Sydney - Australia

Monthly Salary: Not Disclosed

Posted on: 31-10-2025

Vacancies: 1 Vacancy

Job Summary

Employment Type: Independent Contractor / On Call / Casual

Work Mode: Onsite (Field Support / On-Demand)

About the Role

We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support on an on-call or casual basis across multiple client locations in Sydney.

This is a fantastic opportunity for skilled IT professionals who enjoy flexible field-based work and have strong hands-on experience in desktop laptop printer and network hardware troubleshooting.

Key Responsibilities

Provide onsite EUC and Network Smart Hands support for incidents service requests and installations.

Perform break-fix IMAC (Install Move Add Change) and preventive maintenance tasks.

Support network device installations routers switches access points and cabling.

Handle hardware replacements upgrades and troubleshooting for end-user devices.

Collaborate with remote support and service desk teams for timely resolution.

Maintain accurate logs for dispatch calls assets and completion reports.

Coordinate with vendors and third-party support teams when required.

Ensure all activities comply with client SLAs and ITIL processes.

Required Skills & Experience

36 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.

Strong knowledge of Windows OS O365 Active Directory and common desktop applications.

Basic understanding of networking concepts (LAN/WAN IP addressing cabling patching).

Hands-on experience with hardware troubleshooting (laptops desktops printers peripherals).

Familiarity with ticketing tools (ServiceNow Remedy or similar).

Excellent communication and coordination skills.

Must have a valid drivers license and willingness to travel between client sites.

Preferred Qualifications

ITIL Foundation certification.

CompTIA A / N or vendor certifications (HP Dell Cisco).

Prior experience in casual/on-demand support engagements.

Work Scope

On-demand / Casual calls during business hours.

May include after-hours or weekend support as per SLA.

Reporting to: Regional Service Delivery Manager / Project Coordinator.

Interested Lets Connect!

If youre a hands-on IT professional who thrives in dynamic environments and enjoys flexible field-based work wed love to hear from you!

Please share your updated CV along with:

Contact Number

Preferred Contact Time

Current Salary & Expected Rate

Current Location

Visa / Citizenship Status

Notice Period

91-

Required Skills:

Desktop Support Smart Hands Field Engineering Windows OS O365 Active Directory desktop applications networking concepts hardware troubleshooting ticketing tools communication skills coordination skills drivers license

Employment Type: Independent Contractor / On Call / Casual Work Mode: Onsite (Field Support / On-Demand) About the RoleWe are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support on an on-call or casual basis across multiple client l...