Merchant Services EU Client Service Analyst French or Spanish Bilingual

Are you passionate about client service and ready to start a new chapter in an international organization Join our EU Merchant Services Team and make a real impact by supporting merchants across Europe. As a Client Service Analyst youll provide expert solutions for payment processing and technical issues helping our clients succeed in a fast-paced dynamic environment. This is your opportunity to grow your career collaborate with talented colleagues and be part of a team that values professionalism and innovation.

As a Bilingual Client Service Analyst in the EU Merchant Services Team you will provide Level 2 phone and email support offering resolutions for payment processing troubleshooting technical issues and addressing general inquiries. You will work with us to assess and resolve merchant requests maintain up-to-date product knowledge and collaborate across teams to deliver outstanding service.

Job Responsibilities:
Answer calls from EU merchants and provide first call resolution for Level 2 inquiries.
Resolve issues and merchant concerns accurately and expediently adhering to business policies and procedures.
Ensure timely follow-up on merchant inquiries 100% of the time.
Troubleshoot complex technical problems across software and hardware to determine root causes and provide solutions.
Analyze transactions deposits statements and account information to resolve merchant issues.
Maintain a high level of knowledge of new products equipment features and services.
Meet or exceed production goals as outlined in the metrics scorecard.
Escalate unresolved issues that create risk or exposure for merchants or the bank.
Liaise with other areas of the organization to provide timely resolution to merchant inquiries.
Demonstrate exemplary teamwork by maintaining a professional positive and supportive attitude.

Required Qualifications Capabilities and Skills:

Bilingual French/English or Spanish/English required.
Excellent verbal and written communication skills.
Ability to multi-task and be self-directed.
Flexible and adaptable; able to work in a dynamic fast-paced environment.
Professional and interpersonal communication skills.
Self-motivated works well with minimal supervision and performs well in a team environment.
Knowledge of computer software systems such as Microsoft Office including using and creating spreadsheets.
Willingness to work in a phone-based customer interaction environment.
Willingness to work schedules during operating hours including bank holidays.
Willingness to work in office five days per week.

Preferred Qualifications Capabilities and Skills:
Customer service experience.
Knowledge of payment processing industry and related procedures and products.
Technical capabilities familiarity with automation products such as Alteryx.