EGM Customer Service
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Job Location:
Monthly Salary:
Posted on:
31-10-2025
Vacancies:
1 Vacancy
Job Summary
EGM Customer Service
Job No: 677779
Sydney - Inner Suburbs & CBD Brisbane - Inner Suburbs & CBD
Permanent Full Time
Call Centre Contact Centre
EGM equivalent
As EGM Customer Service youll lead the strategic direction and delivery of customer service across Consumer Insurance.
Customer service plays a critical role in connecting our customers with brands and products which create value for them and help to resolve their more complex enquiries through our assisted channels. We support customers through inbound and outbound calls email chat events as well as multiple social media & online platforms.
Reporting to the CEO youll drive customer acquisition retention and satisfaction while embedding a high-performance customer-obsessed culture.
What Youll Do
- Lead the strategic positioning of Customer Service aligned to Suncorps broader strategy including our digital transformation
- Drive cultural and behavioural shifts to support transformation agenda
- Drive profitable growth through customer acquisition retention and service excellence
- Oversee customer contact systems to improve satisfaction retention and advocacy
- Embed a culture of customer innovation high performance across service teams
- Represent Suncorp with regulators shareholders and external stakeholders
- Provide strategic advice to the Board and Executive Management on customer service matters
What Youll Bring
- Proven strategic leadership in financial services with 15 years experience
- Deep understanding of regulatory environments and APRA fit and proper requirements
- Expertise in business operations customer strategy distribution and service delivery
- Strong financial acumen and ability to optimise performance within risk appetite
- Transformational & Inclusive leadership
At Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation. To apply for this opportunity please submit your application directly via the link provided.
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
