Contact Specialist Neurology Clinic St. Mary's Hospital

Thank you for considering a career at Bon Secours!

Scheduled Weekly Hours:

Work Shift:

Bon Secours

About Us

As a faith-based and patient-focused organization Bon Secours exists to enhance the health and well-being of all people in mind body and spirit through exceptional patient care. Success in this goal requires a culture of compassion collaboration excellence and respect. Bon Secours seeks people that are committed to our values of compassion human dignity integrity service and stewardship to create an environment where associates want to work and help communities thrive

Fully Remote

8:00 am - 4:30 pm EST

Responsibilities

• Primarily supports inquiries for: registration general information clinical connection work queue and messaging
• Acts as first point of contact for inbound and outbound patient care inquiries and requests by omni-channel center
• Leverages CRM to perform front-line customer support and resolves most issues and utilizes critical thinking to determine what customer inquiries require
• Organizes work / resources to accomplish objectives
• Participates in Peer mentor/mentee program
• Proactively communicates issues or potential issues involving patient care and process improvement opportunities to your supervisor
• Demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information
• Meets productivity requirements to ensure excellent care is provided to patients
• Maintains stable performance under pressure and handles stress in ways to maintain relationships with patients and co-workers
• Maintain satisfactory attendance and punctuality as set forth by BSMH and department policies
• Must be able to work with minimal supervision

Qualifications

• High School Diploma or GED. College experience preferred.
• 1-2 years of customer service experience required
• Contact Center experience-preferred
• Medical terminology preferred
• Critical Thinking and problem-solving skills required
• Active listening skills required
• Prior healthcare experience preferred
• Medical insurance experience is a plus
• Solid computer knowledge and skills including the ability to navigate complex systems and ability to troubleshoot is required
• Ability to multi-task required
• Excellent written and verbal communication skills this include spelling and grammar required
• Previous experience using EPIC Salesforce or other customer relationship management software preferred

Bon Secours is an equal opportunity employer.

As a Bon Secours associate youre part of a Mission that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs every step of the way.

What we offer

• Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible)
• Medical dental vision prescription coverage HSA/FSA options life insurances mental health resources and discounts
• Paid time off parental and FMLA leave shot- and long-term disability backup care for children and elders
• Tuition assistance professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .