e-Enabled Digital Services Support Manager (1st shift)
Share
Job Location:
Seattle, OR - USA
Yearly Salary:
$ 131750 - 178250
Posted on:
14 days ago
Vacancies:
1 Vacancy
Job Summary
Company:
The Boeing CompanyBoeing Digital Services Customer Support is currently looking for an IT Manager to join their team. This position will focus on supporting the Boeing Global Services (BGS) business Technical Operations organization in Seattle WA or Englewood CO.
The successful candidate will understand the importance of collaboration as this position will focus on working directly with the various product and support teams to ensure the success of our support team.
Position Responsibilities:
Lead and manage the day-to-day operations of the Digital Support team
Participate in workshops and meetings to ensure proper support representation
Coach mentor and guide support staff to ensure they are empowered to do their work and remove any roadblocks
Identify areas of improvement when technology can assist clients in achieving desired outcomes and play a central role in developing the roadmap and strategy for identified initiatives
Ensure exceptional service delivery and customer satisfaction are being delivered by our support teams
Own outcome delivery to clients including the full lifecycle from on-boarding to service operations by understanding the client business success criteria issues and problems
Uses consultative skills and understanding of technology to explain business requirements and objectives
Work closely and collaborate with other teams to improve service delivery system stability and customer experience
Perform regular risk and trend analysis to help support identify and mitigate any risks associated with our products and services
Validation and tracking of value delivered and outcomes expected by the delivered solution solution(s)
Develop and achieve the support and services goals to support the organizational vision
Contribute to the support strategy to ensure the appropriate support handoff; continuously improve and evolve knowledge management and production readiness
Tasks and projects as assigned
BasicQualifications (Required Skills/Experience):
2 years of experience in a 24x7 support organization
2 years experience using software applications in support of aircraft maintenance solutions
2 years Leading Teams / Crews
Preferred Qualifications (Desired Skills/Experience):
5 years of experience in a 24x7 support organization
3 years of experience leading teams in a support organization
Leadership experience
Project Management
Knowledge of Boeing Maintenance and MRO products and services
Knowledge of Software as a Service methodology and support
3 years tracking KPI and Metrics for Support teams and Leadership reviews
Knowledge of Customer Satisfaction (CSAT) scoring techniques
Drug Free Workplace:
Boeingis a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.
Total Rewards & Pay Transparency:
At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications as well as market and business considerations.
Summary Starting Pay Rate: $131750 - $178250 annually
Language Requirements:
Not ApplicableEducation:
Not ApplicableRelocation:
Relocation assistance is not a negotiable benefit for this position.Export Control Requirement:
This is not an Export Control position.Safety Sensitive:
This is not a Safety Sensitive Position.Security Clearance:
This position does not require a Security Clearance.Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program
This position is not contingent upon program awardShift:
Shift 1 (United States of America)Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.
Boeing Participates in E Verify
Right to Work Statement
Required Experience:
Manager
Key Skills
- User Interface
- Competitive Analysis
- New Technologies
- Business developments
- Communication
- Content Management System
- Market Research
- Internet
- Youtube
- Digital Assets
- Digital strategy
- Social Channels
- Digital Forensics
- A/B Testing
- Analytics
About Company
Join Boeing and do work that changes the world. Explore aerospace and defense careers in engineering, business, IT and more, search jobs and apply here.
