Customer Experience Associate
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Brandverse:
Brandverse part of World Digital Ventures is the brand-building and distribution arm that focuses on product development D2C retail and marketplace expansion. At Brandverse customer satisfaction is central to our mission every interaction reflects our commitment to quality transparency and care.
Were seeking engineering and management freshers who are enthusiastic customer-focused and eager to learn the business side of brand and operations management through hands-on experience in customer care.
Key Responsibilities:
- Manage customer queries complaints and feedback through calls emails chat and social media channels.
- Ensure timely and professional resolution to customer issues while maintaining Brandverses service standards.
- Coordinate with internal departments (logistics product marketing and finance) to close service tickets efficiently.
- Maintain and update customer data accurately in CRM systems.
- Prepare daily/weekly reports on customer issues satisfaction trends and resolution performance.
- Assist in analysing customer feedback and suggest improvements in products policies or communication.
- Support refund return and replacement requests in coordination with the operations and finance teams.
- Participate in process-improvement and service-quality initiatives.
- Contribute to automation and template development for faster customer responses.
- Represent the Brandverse ethos in every interaction with empathy ownership and professionalism.
Required Experience:
IC
Key Skills
- English Speaking
- Catering
- Marine Biology
- Entry Level
- Computer Engineering
About Company
Discover Wogom, India's one of the leading B2B e-commerce marketplaces for electronics. We Connect Retailers with authorized distributors, Brands, and manufacturers for a seamless buying experience.
