Workforce Support Officer Casuals

Sydney - Australia

Hourly Salary: $ 46 - 48

Posted on: 30 days ago

Vacancies: 1 Vacancy

Job Summary

Looking for a role where you can truly make a difference in peoples lives
Weve got just the opportunity for you!

Were on the lookout for passionate and proactive Casual Workforce Support Officers to join our dynamic Workforce Team in Sydney or Newcastle and help keep vital services running smoothly across the country.

Workforce Support Officer (Casual)

Location: Newcastle or Sydney
On Call Mostly After Hours
Team Operating Hours 6am -11pm Monday to Sunday
4 Weeks Paid Full-Time Training Provided
Access to Salary Packaging up to $15900 More Money in Your Pocket
SCHADS Award level 3 ($46-$48 per hour)

About the Role

This is your chance to be the engine behind the scenes supporting our national operations team with critical rostering and workforce coordination. Youll help ensure that our customers receive the consistent high-quality support they deserve.

Key Responsibilities:

Create and maintain operational rosters for all services balancing customer needs with financial and award requirements
Manage leave and temporary shift changes including engaging agencies where needed
Respond to phone and email queries around rostering with empathy and accuracy
Identify rostering gaps and help develop practical solutions
Contribute to improving systems culture and processes in a fast-paced support environment

Want to look at the Position Description Check it out HERE!

About You

Youre a natural problem solver with a cool head under pressure and a passion for making things work even when they get complex.

Were looking for someone with:

Experience in 24/7 rostering or resourcing roles
Knowledge of Awards and Enterprise Agreements
Proficiency in Microsoft Office (especially Excel)
Bonus if youve used Emplive Whispir or Genesys
A strong sense of organisation and ability to juggle competing priorities
Excellent communication skills and ability to calmly manage calls including de-escalations
A collaborative spirit with a focus on outcomes for people teams and the organisation

Ready to Join Us

Apply online today and become part of a team that makes a real difference every day.

If you have any questions feel free to reach out to Jason Bowring at

Were actively shortlisting so dont wait apply now!

We encourage you to apply as soon as possible as we will be actively shortlisting during the advertising period and reserve the right to close this advert prior to the advertised date.

Required Experience:

Unclear Seniority

Looking for a role where you can truly make a difference in peoples livesWeve got just the opportunity for you!Were on the lookout for passionate and proactive Casual Workforce Support Officers to join our dynamic Workforce Team in Sydney or Newcastle and help keep vital services running smoothly ac...