People Services Specialist-3

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Job Details

Role Summary

We are seeking an experienced People Services Specialist to support our People operations across the Asia-Pacific (APAC) region. Operating from India this role plays a critical part in delivering consistent efficient and employee-centric PEOPLE services ensuring compliance with regional labour laws and internal policies and supporting tools such as Workday and ServiceNow.

Key Responsibilities

• People Operations Support:
  • Execute day-to-day People Services tasks covering the employee lifecycle (onboarding transfers exits contract changes benefits leave management etc.).
  • Manage and resolve employee inquiries and cases via ServiceNow ensuring SLA compliance and employee satisfaction.
  • Review and validate documentation for local compliance and audit readiness.
• Regional Coordination:
  • Ensure alignment of processes with global People Services standards while accounting for country-specific regulations (India Singapore Australia Philippines etc.).
  • Act as the first point of contact for escalation of complex cases or exceptions requiring coordination with in-country teams.
  • Support benefits administration and country-specific documentation needs (e.g. tax forms visa letters etc.).
• Process Improvement & Standardization:
  • Support the alignment of local processes with global standards while considering local compliance.
  • Contribute to process documentation SOPs and knowledge base articles to improve service delivery and training.
  • Support internal controls and audit processes by ensuring data integrity and compliance with legal and policy requirements.
  • Prepare and validate People reports trackers and dashboards for stakeholders across APAC.
• Project Support:
  • Participate in regional and global People Services projects (e.g. system enhancements transitions automation).
  • Support data audits reporting and service metrics to identify trends and improvement opportunities.
• Employee Experience:
  • Ensure a high-quality employee experience through timely communication empathy and consistent service.
  • Promote the use of self-service tools and knowledge resources to drive adoption and reduce manual touchpoints.

Key Requirements

• Bachelors degree in Human Resources Business Administration or related field.
• 46 years of experience in an HR Shared Services or People Operations role preferably in a regional or global context.
• Hands on experience with Workday and ServiceNow is strongly preferred.
• Understanding of PEOPLE practices and employment laws in key APAC countries (e.g. Korea Japan Malaysia Thailand Indonesia Singapore Australia India Philippines).
• Strong organizational skills and attention to detail.
• Excellent communication skills both written and verbal with fluency in English.
• Ability to work across time zones and in a fast-paced matrixed environment.

Preferred Qualifications

• Experience working in a multinational company or supporting multi-country People processes.
• Proficiency in additional APAC languages is a plus (e.g. Mandarin Japanese Bahasa).
• Continuous improvement mindset and experience with Lean/Agile practices.

Location

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple clear and consistent set of principles. Our approach helps to ensure we are market competitiveand alsoto support a pay for performance culture where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious using intelligence passion and creativity to inspire new thinking and shape the world we live in. Apply for a career thats out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included accepted and are allowed to flourish in a space where their mental health andwell beingis taken into consideration.

We want to create a more diverse community to expand our talent pool be locally representative drive diversity of thinking and better commercial outcomes.

Kantar is the worlds leading data insights and consulting company. We understand more about how people think feel shop share vote and view than anyone else. Combining our expertise in human understanding with advanced technologies Kantars 30000 people help the worlds leading organisations succeed and grow.