Referral Outcomes Coordinator

Are you looking to make a difference in patients lives with a company that values your expertise Join us in our mission of delivering compassionate healthcare where it matters most at home.

Pinnacle Home Care Floridas largest Medicare-certified home health provider has been delivering high-quality patient-centered care for over two decades and were looking for a Referral Outcomes Coordinator to join our award-winning team.

Key Responsibilities:

• Accurately process non-admits in accordance with company policies and compliance requirements.
• Document all non-admit decisions and rationale in the appropriate systems (e.g. Allscripts Kantime internal trackers).
• Collaborate with clinical and operational teams to ensure all documentation is complete before case closure.
• Track and monitor non-admits to identify trends and escalate concerns to leadership.
• Maintain organized up-to-date records for auditing and reporting purposes.
• Provide timely updates to Regional Directors Referral Development Specialists (RDS) and other stakeholders.
• Support reporting processes by contributing to daily weekly and monthly non-admit metrics.
• Participate in team meetings and contribute to process improvement initiatives.

Qualifications:

• High school diploma or equivalent required; associates or bachelors degree preferred.
• Prior experience in healthcare administration patient intake or referral management strongly preferred.
• Familiarity with EMR/EHR systems a plus.

SKILLS REQUIRED

• Strong attention to detail and accuracy in documentation.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities and meet deadlines.
• Strong organizational and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Why Choose Pinnacle

• Growth & Stability: Over two decades as Floridas largest home health agency.
• Competitive Benefits & Perks: Including Daily Pay (work today get paid tomorrow!) and an employee referral program where you can earn rewards.
• Recognized Excellence: Ranked as a USA Today Top Workplace.
• Supportive & Fun Culture: Join a collaborative forward-thinking team that values both professional excellence and personal fulfillment.

Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race religion age gender national origin disability veteran status or other legally protected characteristics.

Be part of a company that empowers clinicians to make a difference in the lives of over 10000 patients across Florida every day.Apply now!

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description. Incumbents must be compliant with conditions of participation for the Center for Medicare/ Medicaid Services.

Required Experience:

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