Repair Coordinator
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Job Location:
Monthly Salary:
Posted on:
16 days ago
Vacancies:
1 Vacancy
Job Summary
Why join us
Were on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions we empower our customers to express themselves connect with the world and live richer lives.
At Tobii Dynavox you can grow your career within a dynamic global company that has a clear impactful purpose - with the flexibility to also do what truly matters to you outside of work. Whats more youll be part of a work culture where collaboration is the norm and individuality is welcomed.
As a member of our team youll have the power to make it happen. Youll solve challenges deliver solutions and develop new efficient processes that make a direct impact on our customers lives.
About the Role
As a Repair Coordinator you will join our Technical Support team serving as the link between customers partners and our repair processes. Youll manage the entire repair cyclefrom when a case is created to when the repaired product is returnedensuring customers and partners are fully satisfied.
In this role you will collaborate closely with Technical Support and Customer Service while also partnering with teams such as Quality Logistics and Product Management to help ensure smooth processes across the organization.
Please note: This is a full-time permanent and onsite role at our Stockholm or Cork office with flexible working hours within 8:0018:00.
In this role you will:
Own the full repair coordination cycle: manage cases from intake to return create and process repair orders (RMA warranty non-warranty loan replacement) enter repair estimates and troubleshooting notes and manage cost proposals in ERP/CRM systems.
Handle documentation and logistics: provide required documents and shipping labels manage return shipping logistics and coordinate with courier systems to ensure timely movement of products.
Communicate proactively across channels: liaise with customers partners and stakeholders via email chat and phone; keep internal and external parties informed about case progress delays and spare-parts availability.
Collaborate and troubleshoot cross-functionally: work closely with Customer Service Technical Support Repair Logistics Quality and Product Management to troubleshoot hardware/software issues support repair decisions and ensure smooth processes.
Drive quality and continuous improvement: conduct quality follow-ups contribute to improving repair procedures across markets and create and enhance business reports.
Support and guide colleagues: provide guidance to colleagues on repair coordination and act as a tech support back-up when needed.
What Were Looking For:
While your previous work experience is important we place great value on cultural fit. You dont need to be an IT expertwhat matters most is your willingness to learn curiosity adaptability and collaboration skills.
Ideal candidates will bring:
Approximately 3 years of experience in repairs customer service or technical support ideally in a global and international setting.
Proven success in solving complex technical issues while maintaining high customer satisfaction.
Strong organizational skills a customer-focused mindset and ideally project management experience.
Ability to work both independently and as part of a team.
Hands-on experience with CRM and ERP systems (e.g. Salesforce Visma JIRA Microsoft Dynamics) with the ability to create reports considered a plus.
Familiarity with tools such as Master Control Power BI DRM and courier systems (e.g. DHL) is preferred.
Excellent communication skills in written and spoken English; additional languages such as German are a plus.
Apply today!
We believe in empowering individuals - including our own employees - to reach their full potential. So if you want to change lives while growing your own career wed love to hear from you.
Required Experience:
IC
Key Skills
- Customer Service
- Mobile Devices
- Locksmith
- Apache
- Mechanical Knowledge
- Auto Body Repair
- Roofing
- Schematics
- Soldering
- Appliance Repair
- Equipment Repair
- Power Tools
About Company
Communication apps, speech generating devices, eye trackers and eye gaze/eye-controlled devices for people with disabilities and special needs who require AAC.
