Service Coordinator
Share
Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
The spider in the web for service delivery
Do you thrive on having an overview creating structure and being the one who makes everything run smoothly In the role of Service Coordinator you are the hub of our service organization. You keep track of what our customers need plan and book the right technicians to the right place at the right time and make sure they have exactly the equipment required for each unique assignment. With your keen sense for coordination and your ability to quickly solve problems you help ensure our customers always receive the best possible service.
You enjoy juggling many tasks at once collaborating with both colleagues and customers and are motivated by finding smart solutions when circumstances change. With us you get a central role where your structure commitment and communication skills truly make a difference every day.
About the role
As a Service Coordinator you are responsible for coordinating and managing all service assignments related to our equipment and services. You monitor and handle customer requests via phone email and ticket portal and ensure that the right resources and equipment are in place. You work closely with both internal and external resources including logistics and suppliers and contribute to project deliveries as well as develop resource forecasts to meet customer needs. Invoicing of service assignments and administration of service contracts are also part of the role.
Responsibilities
Coordinate field-based and remote resources as well as external suppliers
Monitor resource needs and ensure that service assignments are carried out according to agreed time and quality
Plan and optimize resource utilization for efficiency and cost control
Work closely with the support team and logistics to ensure the right equipment and information
Handle customer inquiries via phone email and ticket portal
Plan and follow up on preventive maintenance
Prepare reports and forecasts for resource utilization
Order external resources when needed
Ensure proper handover of completed projects
Invoice service assignments
Administer service contracts
Contribute to competence development and document deviations and areas for improvement
Qualifications and competencies
Post-secondary technical or administrative education is an advantage
Experience in a similar role preferably 12 years
Experience working with customers and a strong customer focus preferably 35 years
Good ability to use Microsoft 365 and ERP systems
Fluent in spoken and written Swedish and good proficiency in English
Strong planning and prioritization skills
Good collaboration and communication skills
Ability to handle multiple tasks simultaneously and work in a structured manner
We offer
Opportunity to influence and improve service delivery
A varied and educational workday
Competitive terms
Excellent health insurance
Social activities with friendly colleagues and a good working environment
To learn more about what we do visit:
Are you interested in becoming part of the team We look forward to receiving your application. Please submit your application in Swedish no later than 18th of January 2026.
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
We are a subsidiary of ASEC Company For Mining, a prominent leader in the Egyptian market in the domain of geology and mining for over 25 years. ACCM started its production operations in 2009, with a vision of progressive successes in the field of industrial minerals where we are prom ... View more
