Customer Training Specialist

At Qualia weve built the leading B2B real estate technology that transforms the home buying and selling experience into a simple secure and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers lenders title and escrow agents and real estate agents---onto a single shared digital closing platform providing greater clarity and transparency to real estate transactions. Today through our business customers across the country millions of consumers use Qualia to close on homes every year.

WHAT YOULL WORK ON

The Customer Training Specialist is responsible for delivering impactful learning experiences that set customers up for long-term success with Qualia. This role supports onboarding customer success and training enablement efforts across the customer journeyfrom live team training sessions and repeatable webinars to structured curriculum design and onsite engagements. Youll also help launch a Train-the-Trainer program empowering customer admins to train their teams internally for long-term scale.

This role blends strong presentation and facilitation skills with an ability to think proactively build repeatable processes and collaborate across teams.

RESPONSIBILITIES

• Deliver engaging product-focused training sessions to customer teams during and after onboarding
• Develop and maintain structured curriculum outlines tailored to various personas and training formats
• Coordinate with Onboarding Professional Services and Customer Success teams to align training content with client needs and implementation timelines
• Design and deliver webinar-style trainings to address recurring customer questions in a scalable format
• Design and deliver virtual classroom training tailored to various personas
• Launch and manage a Train-the-Trainer certification program to enable power users to onboard others at their organization
• Serve as a subject matter expert in Qualias product to confidently lead training across all customer tiers
• Track training activity attendance and customer feedback to continuously improve delivery and content

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• 3 years of experience delivering customer or employee training in SaaS technology or professional services environments
• Proven ability to facilitate engaging live and virtual training sessions for diverse audiences
• Experience developing learning content playbooks or structured curricula for technical or process-oriented topics
• Strong understanding of customer onboarding and success dynamics
• Excellent communication and presentation skills with comfort leading both small and large groups
• Demonstrated ability to collaborate cross-functionally with Customer Success Product and Implementation teams
• Passion for helping others learn and succeed through clear instruction empathy and continuous improvement
• Familiarity with learning management systems (LMS) webinar platforms and training analytics tools is a plus

Based in Austin TX with the ability to work in the office a minimum of three days per week is required.

WHY QUALIA

Qualia is made up of incredibly bright mission-driven coworkers who are passionate about using technology to solve real-world problems---and were growing order to continue building an engaging and dynamic organization were committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves both in and out of the addition to comprehensive health plans a 401k program and commuter benefits we prioritize family and personal well-being through professional development parental leave and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires biweekly all hands meetings and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace and we welcome applicants from all backgrounds regardless of race color ancestry religion gender identity or expression sexual orientation marital status age citizenship socioeconomic status disability or veteran status.

By submitting your application you acknowledge and agree to the collection processing and use of your personal information as described in our Employee Data Privacy Notice.

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