Sr Technical Support Engineer

The PinTech team at Pinterest supports partnerships across a diverse set of companies to provide our Pinners with world class experiences bringing them the inspiration to create a life they love. As a Sr Technical Support Engineer youll work with a variety of Tier 1 clients across Pinterest products (Enterprise Adtech Shopping Growth etc.) to define and build scalable partner solutions helping hundreds of millions of people find ideas and inspiration. You will be the evangelist of Pinterests technology stack both internationally and domestically.

What youll do:

• Serve as a subject matter expert on the Pinterest API and Pinterest Partner integrations
• Lead the definition development and broad-scale adoption of Pinterest API products with key strategic partners
• Manage technical relationships with Pinterest partners providing technical support and handling service outages
• Become an expert in one of Pinterests business products and how to best deploy them and troubleshoot them
• Provide continuous proactive and reactive technical support through dedicated or scaled support channels and ensure a high level of customer satisfaction
• Provide on-call support coverage via on-call rotation schedule for Pinterest business solutions
• Develop and maintain performance and quality monitoring systems to ensure partner integrations are highly available
• Collaborate closely with Product Management and Engineering teams to develop and tailor products according to specific partner requirements
• Design and implement tools processes and documentation including sample code to facilitate the launch and expansion of partner products.
• Work cross-functionally with teams to cultivate an overall healthy developer ecosystem

What were looking for:

• 4 years of Partner/Support Engineering experience or API integration experience; ideally at a large consumer tech platform
• Experience leading technical partner/client calls
• Experience integrating external APIs at scale using SDKs or writing custom client code
• Experience working with
• Ability to read and write complex scripts for data manipulation; must be familiar with a programming language such as Python or a shell scripting language
• Bachelors degree in a relevant field or equivalent experience.
• Must be fluent in Mandarin for business purpose.

Relocation Statement:

• This position is not eligible for relocation assistance. Visit ourPinFlexpage to learn more about our working model.

In-Office Requirement Statement:

• We let the type of work you do guide the collaboration style. That means were not always working in an office but we continue to gather for key moments of collaboration and connection.
• As such this role will need to be in the office or in front of our customers for in-person collaboration typically 2 days per week and therefore needs to be in a commutable distance to our Singapore City based office.

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Required Experience:

Senior IC