Customer Service Employee

Roermond - Netherlands

Monthly Salary: Not Disclosed

Posted on: 31-10-2025

Vacancies: 1 Vacancy

Job Summary

Within the Grodan division we are looking for a motivated Customer Service Representative.

Do you have a knack for providing excellent customer support Is customer focus a top priority for you and are you capable of managing commercial and logistical processes efficiently And do you want to work for an innovative employer in Central Limburg Then this might be your next challenge!

This is the role

The position is based in Roermond (Netherlands) and you will work in a team of 6 people.

As a Customer Support Professional you are responsible for the correct handling of the entire order process and actively support our sales organization where needed. Grodan is a 9 organization and your customer focus is crucial in maintaining this standard.

Your daily tasks include:

Independently handling and managing orders as well as addressing any complaints
Providing product information and details regarding pricing delivery times and sending information to various target groups
Supporting our account managers in commercial processes such as following up on quotations and actively managing relationships with customers and dealers
Providing first-line product/technical advice
Enhancing the customer experience by continuously improving processes either independently or as part of a project team

What you bring

A completed HBO (higher professional education) degree or equivalent work experience
Good MS Office skills (especially Excel) and knowledge of ERP systems
Interest in commercial processes and experience with CRM systems
Excellent command of Frenc and English (Dutch is a nice-to-have)
Strong communication skills and the ability to build good relationships with customers and internal departments (emotionally intelligent)
Customer-oriented maintaining an optimal balance between commercial production and customer interests
A positive attitude proactive and reliable open to change
Responsible initiative-driven and a team player

What we offer

In addition to a competitive base salary we offer attractive secondary benefits including a collective pension scheme holiday allowance and a 13th-month bonus within an innovative sustainable organization. ROCKWOOL encourages a healthy lifestyle and vitality for our employees through our bike plan. We also value a healthy work-life balance and offer discounts on gym addition to 25 regular vacation days you accrue 26 extra ATV days giving you enough time for relaxation outside work. ROCKWOOL guarantees a good working atmosphere with an active staff association and of course the opportunity to purchase our own products at a reduced rate.

How to apply

We look forward to receiving your application! We are eager to speak with you and will respond to your application as soon as possible. For any questions please contact Mitchell Krause directly at 31 6 or email

Within the Grodan division we are looking for a motivated Customer Service Representative.Do you have a knack for providing excellent customer support Is customer focus a top priority for you and are you capable of managing commercial and logistical processes efficiently And do you want to work for ...

Within the Grodan division we are looking for a motivated Customer Service Representative.

This is the role

The position is based in Roermond (Netherlands) and you will work in a team of 6 people.

Your daily tasks include:

Independently handling and managing orders as well as addressing any complaints
Providing product information and details regarding pricing delivery times and sending information to various target groups
Supporting our account managers in commercial processes such as following up on quotations and actively managing relationships with customers and dealers
Providing first-line product/technical advice
Enhancing the customer experience by continuously improving processes either independently or as part of a project team

What you bring

A completed HBO (higher professional education) degree or equivalent work experience
Good MS Office skills (especially Excel) and knowledge of ERP systems
Interest in commercial processes and experience with CRM systems
Excellent command of Frenc and English (Dutch is a nice-to-have)
Strong communication skills and the ability to build good relationships with customers and internal departments (emotionally intelligent)
Customer-oriented maintaining an optimal balance between commercial production and customer interests
A positive attitude proactive and reliable open to change
Responsible initiative-driven and a team player