X-One Service Deliver Manager
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Job Location:
Diemen - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
X-One Service Delivery Manager at Randstad Global IT services
Summary: We are hiring an X-One Service Delivery Manager to oversee the successful global delivery deployment and adoption of X-One services across international markets. This role acts as the primary liaison between global IT programs and local market stakeholders to ensure service excellence and value realization
location & working conditions
Primary Location: Diemen The Netherlands (Global IT Hub)
Work Model: Hybrid. This role requires a balance of remote work and onsite presence at our Diemen office
Time Zone Requirement: Candidates must be available to work during Central European Time (CET) business hours to align with global program teams and European markets
Travel: Willingness to travel frequently and work onsite during intensive program deployment periods is required
what you will achieve
In this role you are not just managing tickets; you are the bridge between global technology and local business success. Your primary mission is to ensure that every release of the X-One product is understood adopted and delivers measurable value to our markets
Primary Point of Contact: Serve as the lead liaison between central program teams Global IT Services (GIS) and onboarded markets
Market Advocacy: Represent the voice of the market within global teams to ensure local priorities are addressed in the product roadmap
Service Excellence: Oversee day-to-day delivery monitor SLAs and proactively resolve bottlenecks before they impact the business
Adoption Driving: Move beyond deployment by implementing strategies that encourage optimal usage of new functionality
key metrics youll own
Market Value Realization: Measuring how delivered services contribute to specific market outcomes and goals
SLA Adherence: Monitoring and ensuring performance metrics meet agreed-upon standards
Stakeholder Satisfaction: Collecting and acting on feedback to drive continuous service improvement
what you need to succeed
Education: A Bachelors degree in Computer Science Information Technology or a related field is desirable.
Professional Experience: Proven experience in project management implementation or change management roles within the IT sector.
Framework Knowledge: Familiarity with IT service management frameworks and methodologies such as ITIL or Agile.
Industry Knowledge: A deep understanding of Randstads core processes.
Certifications: Certification in project management (e.g. PMP) or IT service management (e.g. ITIL) is highly desirable.
Organizational Navigation: Ability to understand and navigate complex organizational structures and workstreams.
Important Note: This is a Delivery & Relationship Role: This is a Strategic Liaison and Service Management position focused on stakeholder alignment and implementation oversight. It is not a hands-on technical development or software engineering role
what do you get in return
In return for your talent and effort we pay a good competitive salary and offer attractive benefits. Job security and a great work-life balance mean we take care of each other. Imagine having an instant network where everyone wants you to succeed. And we have the numbers to back that up: were 38280 employees strong with over 4861 offices in 39 countries. And 47% of our management is female.
Randstads performance standards are high but as a team well make sure you reach and even exceed them through a wide range of learning and development opportunities. Joining our team means getting to work with great people. Each of them is crucial to maintaining our open-minded entrepreneurial and vibrant company culture.
Sure youll work hard but this hard work is also rewarded and success is celebrated. Its the culture youll find in any of our global Randstad offices.
If you recognize yourself in the profile above we invite you to apply for this role. For more information you can reach out to our recruitment business partner: Jenny Roberts. The recruitment procedure consists of a screening and at least two interviews. Later in the process an (online) assessment and a job offer conversation take place.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
a company with heart & soul. We are a global leader in the HR services industry and specialized in solutions in the field of flexible work and HR services. By combining our passion for people with the power of today’s intelligent machines, we support people and organizations to realiz ... View more
