Senior Technical Writer

Bangalore - India

Monthly Salary: Not Disclosed

Posted on: 11 days ago

Vacancies: 1 Vacancy

Job Summary

What you get to do in this role:

Work closely with engineering and product management to plan create and maintain user-focused technical documentation for multiple product features or applications in alignment with an established content strategy
Provide input to help shape future content strategy for the product or business unit you help to support
Contribute to the continued evolution of ServiceNows content development processes DITA-based information model and writing style and standards
Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support

Qualifications :

Basic Qualifications:

Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
Understanding of content development life cycles and processes
4 years work experience in technical communication
Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly
Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture
Experience independently planning creating and delivering documentation in a fast-paced globally distributed software development environment
Ability and eagerness to demonstrate leadership by mentoring other writers adapting quickly to changing priorities and helping diverse cross-functional teams collaborate effectively to deliver exceptional results

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work :

Employment Type :

Full-time

What you get to do in this role:Work closely with engineering and product management to plan create and maintain user-focused technical documentation for multiple product features or applications in alignment with an established content strategyProvide input to help shape future content strategy for...

What you get to do in this role:

Work closely with engineering and product management to plan create and maintain user-focused technical documentation for multiple product features or applications in alignment with an established content strategy
Provide input to help shape future content strategy for the product or business unit you help to support
Contribute to the continued evolution of ServiceNows content development processes DITA-based information model and writing style and standards
Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support

Qualifications :

Basic Qualifications:

Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
Understanding of content development life cycles and processes
4 years work experience in technical communication
Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly
Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture
Experience independently planning creating and delivering documentation in a fast-paced globally distributed software development environment
Ability and eagerness to demonstrate leadership by mentoring other writers adapting quickly to changing priorities and helping diverse cross-functional teams collaborate effectively to deliver exceptional results

Additional Information :

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

Remote Work :

Employment Type :

Full-time

Key Skills

Proofreading
Adobe Acrobat
Content Management Systems
Technical Writing
Visio
Microsoft Powerpoint
Sharepoint
XML
Confluence
Wiki Systems
Word Processing
Writing Skills

Apply Now

About Company

ServiceNow

Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more

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