IT Application Support Specialist

Roles & Responsibilities :
Major scope:

The IT Support Specialist is close to the customer (usually local to a certain location or region) an active listener with an open ear and a helpful hand for the customers IT problems. This covers the first and second level support as well as the day-to-day operations of IT products services or solutions. As first point of contact for BD customers this role is a strong contributor to the image building for BD.

Overall Task:

Provides 1st/2nd level support for customer problems.

Recommends system modifications to reduce user problems.

Interacts with several units and teams to restore service and/or identify and correct core problems.

Simulates or recreates user problems to resolve operating difficulties.

Provides consulting along BD portfolio on expert topics or in defined use cases.

Overall Tasks

Overall Tasks
 

Qualifications :

Educational qualification:

BE/

Experience :

3-4 years

Mandatory/requires Skills :
JAVA/J2EE

Preferred Skills :
Core Java

Additional Information :

Problem Management: Managing the life cycle of all problems that have occurred or could occur in delivering a service.

Technology Service Management: Managing the provision of technology-based services to meet defined organizational needs.

Technical Knowledge: Comprehensive understanding of relevant technical concepts principles and practices within a specific domain or area of expertise.

Incident Management: Coordinating responses to incident reports minimizing negative impacts and restoring service as quickly as possible.

Communication: The ability to articulate and present ideas and concepts convincingly to different target audiences make people feel appreciated even in difficult situations and actively listen to comprehend other peoples perspectives behavior and intentions fostering effective understanding.

Cooperation: The ability to build lasting trust-based relationships across levels regions backgrounds and cultures deal constructively with people they are in conflict with and show empathy while professionally engaging with individuals and teams fostering a supportive work environment.

Influencing Skills: Influencing skills cover a set of skills needed to affect change within a team or at an enterprise level particularly when there is no direct management of the team members.

Presentation Technique: Presenting oral or visual material to an audience in order to provide or interpret information.

Interpersonal Communications: is the process by which two or more people exchange of information either verbally or non-verbally.

Patience: Patience is the ability to endure difficult circumstances without reacting in a way that disturbs others or the environment. 

Remote Work :

No

Employment Type :

Full-time