Senior Demo Engineer
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Job Location:
Monthly Salary:
Posted on:
17 days ago
Vacancies:
1 Vacancy
Job Summary
Overview
The Demo Engineering team provides strategic and technical expertise to Sales and Solution Engineering teams during the sales cycle. As a Senior Demo Strategist you will co-create and own the end-to-end demo strategy for Freshworkstransforming discovery into compelling storyboards defining what gets demoed for each segment or vertical and scaling reusable assets such as scripts videos decks data packs and central demo environments. You will also manage the demo tooling stack ensuring Solution Engineering teams have access to reliable demo-ready storylines and click-paths that drive customer impact.
Roles & Responsibilities
- Demo Strategy & Storyboarding: Define the demo strategy by motion (segment vertical persona use case) with clear when to use what guidance across product lines. Run structured internal discovery with Sales and Solution Engineering teams to translate challenges into narratives storyboards personas and click-paths that align to live customer opportunities.
- Demo Asset Creation: Build and maintain a reusable demo catalogincluding demo scripts talk tracks decks short videos and other storytelling materials aligned with product lines and verticals.
- Demo Environment Ownership: Design and manage central demo accounts by setting up roles maintaining data integrity configuring workflows and ensuring environment reliability within defined SLAs.
- Demo Tooling & Automation: Oversee internal and external demo-automation tools. Define and execute a roadmap for tool improvements based on feedback from SEs and users. Use these tools to build AI-driven assets verticalized demo instances and data-seeding packages.
- Project Management: Partner with the extended Demo Engineering team to deliver working versions of demo stories manage timelines and coordinate custom development work or workflow configurations for internal demo tools.
- Field Enablement & Adoption: Drive adoption of standard demo narratives and storylines by creating playbooks how to tell the story guides micro-learning courses and hosting office hours.
- Strategic Event Collaboration: Work with regional SE leaders Product Marketing and Product Management teams to design demo flows for large public-facing events and deliver cohesive demo experiences.
- Performance Measurement: Track key metrics such as asset reuse time-to-demo SLAs CSAT system uptime and revenue influence. Iterate assets and processes for continuous improvement.
Qualifications :
- 47 years of experience in Solution Engineering Pre-Sales or Solution Architect roles with strong customer-facing exposure.
- Proven expertise in designing and delivering live product demos and narratives.
- Strong storyboarding and content creation skills (scripts decks videos).
- Hands-on experience with GenAI tools such as ChatGPT Claude or similar models.
- Light scripting or automation experience (e.g. JavaScript REST APIs) for demo setup seeding or health checks.
- Bachelors degree in Engineering required; a Masters in Business Administration or Content Strategy is an advantage.
- Exceptional written and verbal communication skills with the ability to simplify complex concepts and influence multiple stakeholders.
- Highly driven and execution-focused with strong problem-solving and organizational skills.
- Collaborative team player with a self-starter mindset and the ability to thrive in unstructured high-impact projects.
Skills Inventory
- Demo Strategy & Storyboarding
- Solution Engineering & Pre-Sales Expertise
- Content Development (Scripts Decks Videos)
- SaaS Product Demonstration & Customer Engagement
- GenAI Tools (ChatGPT Claude etc.)
- Scripting/Automation (JavaScript REST APIs)
- Demo Environment Design & Tool Management
- Cross-Functional Collaboration (Sales PM PMM SE)
- Enablement & Adoption Programs
- Project Management & Process Optimization
- Performance Metrics & Continuous Improvement
Additional Information :
At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- APIs
- C/C++
- Computer Graphics
- Go
- React
- Redux
- Node.js
- AWS
- Library Services
- Assembly
- GraphQL
- High Voltage
About Company
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshwork ... View more
