Concierge

• Uphold the highest standards of ethics and confidentiality.
• Recommend products and services only after thorough impartial assessment; ensure transparency in any benefits received.
• Warmly welcome and bid farewell to all guests and visitors.
• Take ownership of all tasks priorities and issues during your shift.
• Lead and coordinate Commissionaires Porters Valets and Bell Captains on shift.
• Provide accurate helpful information to guests always offering to find answers when needed.
• Manage guest messages parcels and deliveries promptly and accurately.
• Stay informed on daily activities VIPs special events and hotel operations.
• Safely manage and return the hotel master key when used.
• Oversee the Concierge desk and provide seamless service in the absence of the Head Concierge.
• Represent the hotel professionally at all times including at events.
• Collaborate closely with Reception Guest Relations Reservations and service teams to ensure smooth guest experiences.
• Assist guests with city info theatres tours dining transportation and current events.
• Promote and sell hotel services including dining tours and transportation.
• Build strong relationships with external partners (e.g. taxis car hires restaurants).
• Maintain comprehensive knowledge of Sydney to provide expert guidance to guests.
• Manage petty cash stamp float and concierge keys responsibly.
• Recognize and greet regular and media guests by name delivering service that exceeds expectations.

Qualifications :

• Proven experience in a luxury hospitality or high-end customer service environment.
• Exceptional interpersonal and communication skills with the ability to engage and anticipate guest needs.
• Strong knowledge of local attractions restaurants events and transport options.
• Experience handling VIP and high-profile clientele with discretion and professionalism.
• Ability to multitask and remain calm in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Sales skills to promote hotel services tours and experiences.
• Proficiency in hotel management systems and standard office software.
• Fluent in English; additional languages are an advantage.
• Impeccable personal presentation and professional demeanor.
• Comfortable working a rotating roster including weekends and public holidays to ensure seamless operations.

Additional Information :

If you share our passion for hospitality service excellence innovation and drive we would love to hear from you!

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know. 

Please note that full Australian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.

Remote Work :

No

Employment Type :

Full-time