Front Desk Supervisor
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Job Location:
Monthly Salary:
Posted on:
14 days ago
Vacancies:
1 Vacancy
Job Summary
- Oversee Front Desk Porters Desk Reception cashiering One Touch and Reservations to ensure smooth daily operations.
- Supervise coach and develop Ambassadors to deliver consistent world-class guest service.
- Greet VIPs manage credit and accounting issues and ensure all public areas and hotel facilities are flawless.
- Promote loyalty programs and support hotel and departmental targets.
- Maintain strong knowledge of all departments events conventions and key personnel to enhance guest satisfaction.
- Ensure policies procedures and service standards are followed while leading induction and skills training programs.
- Assist with rostering manage duty keys and cash floats and perform audits to maintain operational excellence.
Qualifications :
- Highly motivated with a keen eye for detail delivering excellence in every task.
- 12 years in a similar role bringing hands-on expertise and a proactive approach.
- Experience in a luxury hotel environment is a plus bringing polished service and refined guest interactions.
- Strong verbal and interpersonal skills to engage guests and team members with confidence.
- Always present a professional polished image that reflects the prestige of the Sofitel brand.
- Comfortable working a rotating roster including weekends and public holidays to ensure seamless operations.
Additional Information :
If you share our passion for hospitality service excellence innovation and drive we would love to hear from you!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Please note that full Australian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- ENT
- Hr Internship
- Cardiac
- Conservation
- Excel
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
